Debt Recovery Specialist: Negotiation & Compliance

Newvest Recoveries SDN BHD; Selangor; On-site; MYR 36,000 - 58,000; Full time

Job summary

Newvest Recoveries SDN BHD in Petaling Selangor is seeking a Debt Recovery Executive to join our full‑time team. You will pursue outstanding debts while maintaining professional relationships with clients and internal stakeholders.

Responsibilities include negotiating payment arrangements, recording all communications in the CRM, analysing debtor circumstances, escalating cases when needed, and ensuring compliance with regulations to maximise recovery.

Qualifications

• Proven experience in debt recovery, credit management, or collections in financial services.
• Strong communication and negotiation skills for difficult conversations.
• Excellent organisational abilities to manage multiple cases.
• Knowledge of debt collection regulations in Malaysia.

Responsibilities

• Pursuing outstanding debts through calls, emails, and written correspondence.
• Negotiating payment arrangements and settlement proposals to maximise recovery.
• Maintaining accurate records of all communications in the company database.
• Identifying debtor circumstances to develop recovery strategies.
• Escalating cases to legal teams or external agencies when necessary.
• Achieving recovery targets and ensuring compliance with policies.

Skills

Debt management

Negotiation

Communication

CRM proficiency

Record keeping

Attention to detail

Independence

Education

Finance/credit management qualification

Tools

CRM software

Job description

Newvest Recoveries SDN BHD in Petaling Selangor is seeking a Debt Recovery Executive to join our full‑time team. You will pursue outstanding debts while maintaining professional relationships with clients and internal stakeholders.

Responsibilities include negotiating payment arrangements, recording all communications in the CRM, analysing debtor circumstances, escalating cases when needed, and ensuring compliance with regulations to maximise recovery.