Debt Recovery Specialist

SATWIK & PARTNERS SDN BHD; Kuala Lumpur; On-site; MYR 28,000 - 50,000; Full time

Job summary

SATWIK & PARTNERS SDN BHD in Kuala Lumpur is seeking a proactive Debt Collection Officer to contact customers, negotiate payment plans, and pursue outstanding balances while maintaining accurate records in our system.

You will handle customer inquiries, track promises, escalate high-risk accounts to the Team Leader, and work toward monthly collection targets in line with company policies and client requirements.

Responsibilities

• Contact customers by phone to follow up on outstanding payments.
• Negotiate and arrange suitable payment plans with customers.
• Follow up on promised payments and ensure payments are made on time.
• Handle customer enquiries and explain outstanding balances.
• Update customer payment and collection records in the system.
• Achieve monthly collection targets set by the company.
• Maintain proper records of all calls, follow-ups and payment arrangements.
• Escalate difficult or high-risk accounts to the Team Leader.
• Follow company policies, procedures and client requirements.
• Perform other duties related to debt recovery and collection as assigned.

Job description

SATWIK & PARTNERS SDN BHD in Kuala Lumpur is seeking a proactive Debt Collection Officer to contact customers, negotiate payment plans, and pursue outstanding balances while maintaining accurate records in our system.

You will handle customer inquiries, track promises, escalate high-risk accounts to the Team Leader, and work toward monthly collection targets in line with company policies and client requirements.