Data Entry Specialist – Growth & Learning

OCBC; Malaysia; Presencial; MYR 30.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive base salary

Holistic, flexible benefits

Industry-leading learning and dev

Descripción de la vacante

OCBC Malaysia is seeking a diligent team member to handle daily processing and data input of customer requests, ensuring accuracy and timely completion in line with SLA.

You will verify documents, respond to inquiries, and support the Team Lead with KPI achievement while adhering to regulatory requirements and company procedures. This is a dynamic, learning-focused role with competitive salary and benefits.

Formación

• Preferably with Degree in any discipline.
• Self-motivated and able to work as a team.
• Possess positive attitude and willingness to learn.
• Able to work fast, independently and under pressure.

Responsabilidades

• Handle daily processing/data input of customer requests on timely and accurate basis.
• Verify completeness of the requests and documents and ensure all requests are properly authorized before processing.
• Process/perform data entry for all verified requests on timely and accurate basis.
• Check and ensure all input performed by the Maker are accurate via online system check/online system approval.
• Attend to enquiries on processing status of customer request/any issues pertaining to the request handling.
• Escalate exception cases to Team Lead/Section Head promptly.
• Observe and comply with documented policies/procedures and regulatory requirements (e.g. Banking Secrecy, Anti-Money Laundering etc)
• Perform ad-hoc assignments given by the Team Lead/Section Head/Head of Department.
• Contribute and provide feedback to Team Lead or Section Head on process related issues and give suggestion for improvement
• Completes processing of daily requests within the agreed Service Level Agreements (SLA) with Business Units
• Achieves zero defect and operating losses
• Achieves zero customer complaints/ negative feedback
• Fully conversant with process/ SLAs/ regulatory requirements
• Provide support functions from time to time (e.g. compilation of statistics, report extraction)
• Support team lead in achieving their KPI requirement and achieve good audit rating

Conocimientos

Self-motivated

Team player

Positive attitude

Willingness to learn

Educación

Degree in any discipline

Descripción del empleo

OCBC Malaysia is seeking a diligent team member to handle daily processing and data input of customer requests, ensuring accuracy and timely completion in line with SLA.

You will verify documents, respond to inquiries, and support the Team Lead with KPI achievement while adhering to regulatory requirements and company procedures. This is a dynamic, learning-focused role with competitive salary and benefits.