Data Entry Specialist — Learning & Competitive Benefits

OCBC; George Town; On-site; MYR 28,000 - 39,000; Full time

Job summary

OCBC Bank is seeking a diligent data entry and processing assistant to support daily customer requests with accuracy and speed. You will verify documents, ensure proper authorization, and input verified requests in our systems, while responding to service inquiries and escalating issues as needed.

In this 1-year contract, you will work with a team to comply with internal policies and regulatory requirements, contribute to process improvements, and help maintain high service levels and customer

Qualifications

• Degree in any discipline.
• Self-motivated and able to work as a team.
• Positive attitude and willingness to learn.
• Able to work fast, independently and under pressure.
• Contract: 1 year.

Responsibilities

• Handle daily processing/data input of customer requests on timely and accurate basis.
• Verify completeness of the requests and documents and ensure all requests are properly authorized before processing.
• Process/perform data entry for all verified requests on timely and accurate basis.
• Check and ensure all input performed by the Maker are accurate via online system check/online system approval.
• Attend to enquiries on processing status of customer request/any issues pertaining to the request handling.
• Escalate exception cases to Team Lead/Section Head promptly.
• Observe and comply with documented policies/procedures and regulatory requirements (e.g. Banking Secrecy, Anti-Money Laundering etc)
• Perform ad-hoc assignments given by the Team Lead/Section Head/Head of Department.
• Contribute and provide feedback to Team Lead or Section Head on process related issues and give suggestion for improvement
• Completes processing of daily requests within the agreed Service Level Agreements (SLA) with Business Units
• Achieves zero defect and operating losses
• Achieves zero customer complaints/ negative feedback
• Fully conversant with process/ SLAs/ regulatory requirements
• Provide support functions from time to time (e.g. compilation of statistics, report extraction)
• Support team lead in achieving their KPI requirement and achieve good audit rating

Skills

Self-motivated

Teamwork

Positive attitude

Work under pressure

Education

Degree in any discipline

Job description

OCBC Bank is seeking a diligent data entry and processing assistant to support daily customer requests with accuracy and speed. You will verify documents, ensure proper authorization, and input verified requests in our systems, while responding to service inquiries and escalating issues as needed.

In this 1-year contract, you will work with a team to comply with internal policies and regulatory requirements, contribute to process improvements, and help maintain high service levels and customer