Banking Data Entry Specialist

OCBC Bank (Malaysia) Berhad; Malaysia; On-site; MYR 39,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Learning opportunities

Community initiatives

Job summary

OCBC Bank (Malaysia) Berhad invites applications for a data processing role. The job involves handling daily input of customer requests, verifying documents, and processing verified requests accurately while adhering to SLAs and regulatory requirements.

Candidates should have a degree in any discipline, be self-motivated, able to work as a team, and perform well under pressure. The role offers a competitive base salary and holistic benefits in Malaysia.

Qualifications

• Degree in any discipline is preferred.
• Self-motivated and able to work as a team.
• Possess positive attitude and willingness to learn.
• Able to work fast, independently and under pressure.

Responsibilities

• Handle daily processing/data input of customer requests on timely and accurate basis.
• Verify completeness of the requests and documents and ensure all requests are properly authorized before processing.
• Process/perform data entry for all verified requests on timely and accurate basis.
• Check and ensure all input performed by the Maker are accurate via online system check/online system approval.
• Attend to enquiries on processing status of customer request/any issues pertaining to the request handling.
• Escalate exception cases to Team Lead/Section Head promptly.
• Observe and comply with documented policies/procedures and regulatory requirements (e.g. Banking Secrecy, Anti-Money Laundering etc).
• Perform ad-hoc assignments given by the Team Lead/Section Head/Head of Department.
• Contribute and provide feedback to Team Lead or Section Head on process related issues and give suggestion for improvement
• Completes processing of daily requests within the agreed Service Level Agreements (SLA) with Business Units.
• Achieves zero defect and operating losses
• Achieves zero customer complaints/ negative feedback
• Fully conversant with process/ SLAs/ regulatory requirements
• Provide support functions from time to time (e.g. compilation of statistics, report extraction)
• Support team lead in achieving their KPI requirement and achieve good audit rating

Skills

Teamwork

Self-motivated

Positive attitude

Work under pressure

Education

Degree in any discipline

Job description

OCBC Bank (Malaysia) Berhad invites applications for a data processing role. The job involves handling daily input of customer requests, verifying documents, and processing verified requests accurately while adhering to SLAs and regulatory requirements.

Candidates should have a degree in any discipline, be self-motivated, able to work as a team, and perform well under pressure. The role offers a competitive base salary and holistic benefits in Malaysia.