Banking Data Entry Specialist | Accuracy & SLA Mastery

OCBC; Kuala Lumpur; On-site; MYR 36,000 - 54,000; Full time

Job summary

OCBC Malaysia is seeking an accurate data entry and processing assistant to handle daily customer requests, verify documents, and ensure timely completion with strict adherence to banking policies. The role requires attention to detail and the ability to resolve inquiries while escalating exceptions as needed.

You'll join a structured operations team focused on accuracy, compliance with AML and banking secrecy, and continuous process improvement.

Qualifications

• Handle daily processing/data input of customer requests on timely and accurate basis
• Verify completeness of the requests and documents and ensure all requests are properly authorized before processing
• Process/perform data entry for all verified requests on timely and accurate basis
• Attend to enquiries on processing status of customer request/any issues pertaining to the request handling
• Escalate exception cases to Team Lead/Section Head promptly
• Observe and comply with documented policies/procedures and regulatory requirements (e.g. Banking Secrecy, Anti-Money Laundering etc)
• Perform ad-hoc assignments given by the Team Lead/Section Head/Head of Department
• Contribute and provide feedback to Team Lead or Section Head on process related issues and give suggestion for improvement
• Completes processing of daily requests within the agreed Service Level Agreements (SLA) with Business Units
• Achieves zero defect and operating losses
• Achieves zero customer complaints/ negative feedback

Responsibilities

• Handle daily processing/data input of customer requests on timely and accurate basis.
• Verify completeness of the requests and documents and ensure all requests are properly authorized before processing.
• Process/perform data entry for all verified requests on timely and accurate basis.
• Check and ensure all input performed by the Maker are accurate via online system check/online system approval.
• Attend to enquiries on processing status of customer request/any issues pertaining to the request handling.
• Escalate exception cases to Team Lead/Section Head promptly.
• Observe and comply with documented policies/procedures and regulatory requirements (e.g. Banking Secrecy, Anti-Money Laundering etc).
• Perform ad-hoc assignments given by the Team Lead/Section Head/Head of Department.
• Contribute and provide feedback to Team Lead or Section Head on process related issues and give suggestion for improvement.
• Completes processing of daily requests within the agreed SLA with Business Units.
• Achieves zero defect and operating losses.
• Achieves zero customer complaints/ negative feedback

Job description

OCBC Malaysia is seeking an accurate data entry and processing assistant to handle daily customer requests, verify documents, and ensure timely completion with strict adherence to banking policies. The role requires attention to detail and the ability to resolve inquiries while escalating exceptions as needed.

You'll join a structured operations team focused on accuracy, compliance with AML and banking secrecy, and continuous process improvement.