Data Entry Specialist: Precision & Process Excellence

OCBC Group; Kuala Lumpur; On-site; MYR 27,900 - 44,640; Full time

Benefits offered by this job

Flexible benefits

Community initiatives

Professional development

Job summary

OCBC Malaysia is seeking a Data Entry Processor for its onsite role at Menara GE2. You will handle daily processing and data input of customer requests, verify documentation, and ensure proper authorization before processing.

The role requires accuracy, teamwork, and the ability to work under pressure. You will respond to processing inquiries, escalate exceptions promptly, and follow policies including AML and banking secrecy.

Qualifications

• Handle daily processing/data input of customer requests on timely and accurate basis.
• Verify completeness of the requests and documents and ensure all requests are properly authorized before processing.
• Process/perform data entry for all verified requests on timely and accurate basis.
• Attend to enquiries on processing status of customer request/any issues pertaining to the request handling.
• Escalate exception cases to Team Lead/Section Head promptly.
• Observe and comply with documented policies/procedures and regulatory requirements (e.g. Banking Secrecy, Anti-Money Laundering).
• Perform ad-hoc assignments given by Team Lead/Section Head/Head of Department.

Responsibilities

• Contributes and provides feedback to Team Lead on process-related issues and suggests improvements.
• Completes processing of daily requests within SLA with Business Units.
• Strives for zero defects and zero customer complaints/negative feedback.
• Fully conversant with process/SLAs/regulatory requirements.
• Supports team functions such as statistics compilation and report extraction.

Skills

Data entry

Attention to detail

Team player

Self-motivated

Under pressure

Education

Degree in any discipline

Job description

OCBC Malaysia is seeking a Data Entry Processor for its onsite role at Menara GE2. You will handle daily processing and data input of customer requests, verify documentation, and ensure proper authorization before processing.

The role requires accuracy, teamwork, and the ability to work under pressure. You will respond to processing inquiries, escalate exceptions promptly, and follow policies including AML and banking secrecy.