Data Centre Site Operations Lead (24x7, ITIL)

Sourceo Pte Ltd; Johor Bahru; On-site; MYR 180,000 - 300,000; Full time

Job summary

Sourceo Pte Ltd is seeking an experienced DC Operations Leader to manage a 24x7 in-country data centre. You will ensure 100% availability, oversee Level 3 escalation of incidents, and drive ITIL-based improvements and compliance with safety and regulatory requirements.

Ideal candidates have 5+ years in critical data centre operations, strong knowledge of M&E systems, and proficiency in English and Bahasa Malaysia.

Qualifications

• Bachelor’s degree or Diploma in Computing/Electrical/Mechanical Engineering or related field.
• ITIL, CCNA, CCNP, CDCP or equivalent certifications.
• At least 5 years of working experience in managing 24x7 data centre operations.
• Knowledge of M&E and building facilities systems (CRAUs, Chiller, PDUs, UPS, etc.).
• Familiar with local codes and DC facility management regulations.
• English and Bahasa Malaysia proficiency.

Responsibilities

• Leads and ensures smooth 24x7 running of in-country DC operations.
• Acts as Level 3 escalation point for incidents and change management.
• Implements ITIL-based best practices for DC operations.
• Reviews preventive maintenance programs and safety procedures.
• Oversees vendor reviews and procurement for parts and equipment.
• Generates periodic management reports and supports audits.

Education

Bachelor’s degree or Diploma in Computing/Electrical/Mechanical Engineering or related field

Tools

ITIL certification

CCNA

CCNP

CDCP

CDCS

Job description

Sourceo Pte Ltd is seeking an experienced DC Operations Leader to manage a 24x7 in-country data centre. You will ensure 100% availability, oversee Level 3 escalation of incidents, and drive ITIL-based improvements and compliance with safety and regulatory requirements.

Ideal candidates have 5+ years in critical data centre operations, strong knowledge of M&E systems, and proficiency in English and Bahasa Malaysia.