Senior Data Centre Operations Lead (24/7)

STTGDC; Iskandar Puteri; On-site; MYR 90,000 - 140,000; Full time

Job summary

STTGDC in Malaysia is seeking a capable 24x7 Operations Supervisor to lead a team of Specialists for the in-country data centre. You will ensure 100% availability, oversee building systems, and manage service requests in line with SLAs, audits and safety requirements.

You must bring an engineering background and certifications (ITIL, CCNA/CCNP or CDCP), plus experience in 24x7 operations and vendor coordination.

Qualifications

• Bachelor’s degree or Diploma in related Engineering.
• ITIL, CCNA, CCNP, CDCP or equivalent certification.
• B0 Chargeman (11kV) certification.
• At least 3 years of working experience in 24x7 operations environment, as well as leading a team of specialists/engineers.
• Good knowledge in M&E, Network CI, DC facilities related systems.
• Willing to lead and support major data centre activities during non-office hours.
• Good knowledge about local codes and mandatory facility certifications (fire codes, lift licensing, etc.).
• Possess relevant facilities management and/or data centre related certifications, such as ITIL, CDCP, CDCS, etc.
• Familiar with certifications standards, such as LEED Gold, ISO 20000 / 22301 / 27001, Uptime Institute Tier III, etc.
• A good team player and able to strive in a stressful and fast paced environment.
• Proficient in English and Bahasa Malaysia.
• Proficient in MS Office – Outlook, Excel, Word & PowerPoint.

Responsibilities

• Leads and supervises a team of 24x7 specialists, including managing their training needs, planning of duty roster, reviewing of timesheets.
• Oversees building systems, critical facilities equipment that are associated with the data centre environment.
• Understands the design and operations of each building system to obtain cost and operations efficiency of all building systems.
• Plans and supervises all operations, maintenance programs for the critical facilities environment.
• Supports DC Manager and acts as Level 2 escalation point for all onsite operational incidents and ensure all remote requests are performed within SLA.
• Reviews, validates and schedules all requests on the internal Web Portal ticketing system such as user requests, change, incidents, provisioning, etc.
• Contractors and vendors management by validating of Method of procedure, Permit-To-Work documents, risk assessments and compliance to safety procedures, etc.
• Oversees all preventive and reactive maintenance activities with little to no disruption to company's services.
• Performs root cause analysis on outages serviced by the technical team and acts as 2nd technical SME for Building Engineers, Property Management, etc.
• Provides feedback on vendors during the contract review process on their competency of meeting targets and problem solving.
• Leads audit support to external and internal stakeholders, improves SOPs, EOPs and processes and ensures adherence to the changes.
• Management of internal access card, CCTV and visitor systems, as well as assets inventory, etc.
• Any other duties or project as assigned by the Management.

Skills

Leadership

Team Management

Communication

Stress Management

Education

Bachelor’s degree or Diploma in Engineering

Tools

ITIL/CDCP/CDCS certifications

CCNA/CCNP certifications

B0 Chargeman (11kV)

MS Office

Job description

STTGDC in Malaysia is seeking a capable 24x7 Operations Supervisor to lead a team of Specialists for the in-country data centre. You will ensure 100% availability, oversee building systems, and manage service requests in line with SLAs, audits and safety requirements.

You must bring an engineering background and certifications (ITIL, CCNA/CCNP or CDCP), plus experience in 24x7 operations and vendor coordination.