Site Lead (Data Centre, Johor)

Cushman & Wakefield; Kuala Lumpur; On-site; MYR 180,000 - 300,000; Full time

Job summary

Cushman & Wakefield in Malaysia is seeking a Site Lead for a data centre in Johor to oversee 24x7 on-site operations, facilities management, security, asset and network delivery, and server deployment to ensure uptime.

The role requires strong leadership, incident response, and coordination with vendors, clients and internal teams while following safety standards and company procedures to maintain high reliability.

Qualifications

• 6+ years of mission-critical or data centre operations experience.
• Experience with incident response, uptime focus, and risk management.
• Proven leadership of engineers, technicians, vendors across multiple workstreams.
• Familiar with PTW, LOTO, EOP, SOP, and PPM.

Responsibilities

• Lead 24x7 onsite data centre operations across multiple workstreams to ensure continuous availability.
• Act as onsite escalation point, manage incidents, problems, changes per procedures.
• Coordinate maintenance with Data Centre Providers and vendors; review MOPs, SOPs, EOPs, and change requests.
• Oversee client coordination, audits, KPI tracking, and operational reporting.
• Manage onsite teams, contractors, and on-call readiness with safety compliance.
• Support network and server delivery by coordinating with supply chain and NOC teams.

Skills

Data centre operations

Facilities management

Incident response

Leadership

Stakeholder coordination

DCIM

BMS

CMMS

PTW

LOTO

SOP

PPM

Education

Diploma or Bachelor’s Degree in Computer Science, IT, Telecommunications, Network Engineering

Tools

DCIM

BMS

CMMS

Job description

Job Title

Site Lead (Data Centre, Johor)

Job Description Summary

Lead acts as the senior onsite operational authority, accountable for day-to-day data centre operations, facilities management, security/EHS, asset management, network support, and server delivery coordination across the site. This role ensures all engineering and operational activities meet company standards, SLAs, and compliance requirements, executing with a safety-first, hands-on leadership approach to protect uptime and prevent downtime.

Job Description

About the Role

• Lead 24x7 onsite data center operations across technical, facilities management, security, asset, network, and server delivery workstreams to ensure continuous availability of critical infrastructure
• Act as the primary onsite operational escalation point, overseeing incident, problem, and change management while ensuring strict adherence to internal procedures, technical standards, and uptime requirements
• Coordinate preventive and corrective maintenance activities with Data Centre Providers and vendors, including review of MOPs, SOPs, EOPs, maintenance schedules, and change requests
• Oversee account performance, client coordination, compliance, audits, KPI tracking, and regular operational reporting across the site
• Manage onsite teams, contractors, and vendors, ensuring effective shift coverage, on-call readiness, safety compliance, and continuous improvement across operational performance
• Support network and server delivery operations by coordinating with supply chain, cabling vendors, NOC, telecom providers, and technical teams to ensure timely execution and escalation management

About You

• 6+ years of experience in mission-critical or data center operations, with strong exposure to facilities management, operational leadership, incident response, and uptime-driven environments
• Strong knowledge of critical electrical and mechanical infrastructure systems, with familiarity in DCIM, BMS, CMMS, and other operational monitoring platforms
• Proven experience leading incident response, operational risk management, root cause reviews, and continuous service improvement in a 24x7 environment
• Strong leadership capability, with experience managing engineers, technicians, vendors, or senior operational teams across multiple workstreams
• Structured, safety-first, and execution-focused approach, with familiarity in industry-standard frameworks such as PTW, LOTO, RA, EOP, SOP, and PPM
• Diploma or Bachelor’s Degree in Computer Science, IT, Telecommunications, Network Engineering, or a related field, with strong communication and stakeholder coordination skills across internal teams and external partners

INCO: “Cushman & Wakefield”