Senior Data Centre Operations Engineer (24/7 on-call)

ST Telemedia Global Data Centres; Iskandar Puteri; On-site; MYR 40,000 - 62,000; Full time

Benefits offered by this job

On-site role

Career growth opportunities

Job summary

ST Telemedia Global Data Centres is seeking a proactive Data Centre Operations professional to manage large-scale in-country data centre infrastructure and ensure 24x7 operations in rotating shifts in Malaysia.

You will monitor facilities, respond to incidents within SLA, coordinate with vendors, and support maintenance, audits, and reporting while upholding ITIL processes and safety policies. Strong teamwork and English/Bahasa Malaysia are essential.

Qualifications

• Diploma or Technical Certificate in Computing/Electrical/Mechanical Engineering or related field.
• Valid A4 Chargeman (415kV) certification.
• At least 1 year of working experience in 24x7 data centre or facilities operations, or fresh graduate with relevant qualifications.
• General knowledge of M&E and Network Critical Infrastructure.
• Familiar with DC facilities related systems, such as PDUs, UPS, DC Rectifier, DRUPs, CRAUs, DX cooling, fire protections, etc.
• Possess relevant facilities management and/or data centre related certifications, such as ITIL, CDCP, CDCS, etc.
• Proficient in English and Bahasa Malaysia.

Responsibilities

• Supports the organisation's data centre services through active 24x7 monitoring of the infrastructure.
• Acts as Level 1 escalation point for all onsite operational incidents, respond & perform remote requests within SLA.
• Documents and updates accurately all requests on the internal Web Portal ticketing system.
• Delivers ITIL compliance process conformance for incident, problem and change management.
• Ensures effective implementations of safety, security and customer support policy and procedures.
• Coordinates and provides support to contractors and vendors as well as inspecting completed work.
• Plans and supports all preventive and reactive maintenance activities with little to no disruption to company's services.
• Participates and supports internal and external audits for internal stakeholders and customers.
• Generates accurate and regular reports when required.
• Any other duties or project as assigned by the Management.

Skills

English proficiency

Bahasa Malaysia proficiency

Teamwork

Ability under pressure

MS Office

Education

Diploma/Technical Certificate in Computing/Electrical/Mechanical Engineering

A4 Chargeman (415kV) certification

ITIL / CDCP / CDCS certifications

Job description

ST Telemedia Global Data Centres is seeking a proactive Data Centre Operations professional to manage large-scale in-country data centre infrastructure and ensure 24x7 operations in rotating shifts in Malaysia.

You will monitor facilities, respond to incidents within SLA, coordinate with vendors, and support maintenance, audits, and reporting while upholding ITIL processes and safety policies. Strong teamwork and English/Bahasa Malaysia are essential.