Customer Service Representative Social Media – Mandarin Speaking

TP; Sabah; On-site; MYR 36,000 - 48,000; Full time

Job summary

TP is seeking a Customer Service Representative who is customer-focused and proactive, with strong communication skills to deliver a positive experience and build lasting customer relationships.

You will assist customers via phone, email, and chat, provide accurate information on products, pricing, and availability, coordinate with internal teams to resolve inquiries, and handle data entry to update customer records.

Qualifications

• Open to fresh graduates.
• Mandarin level required (C1).
• Basic English level (B1).
• Excellent verbal and written communication skills.

Responsibilities

• Communicate with customers via phone, email, and chat.
• Provide accurate information on products, pricing, and availability.
• Understand customer needs and provide appropriate solutions.
• Coordinate with internal departments to resolve inquiries and meet customer needs.
• Perform accurate data entry and update customer information across platforms.
• Maintain a high standard of customer service and professionalism.
• Follow company procedures and service guidelines.

Skills

Mandarin (C1)

English (B1)

Communication skills

Phone etiquette

Job description

We are looking for a customer-focused and proactive individual who enjoys communicating with people and solving customer concerns. You will play an important role in delivering a positive customer experience and building strong customer relationships.

About the Role

As a Customer Service Representative, you will be responsible for assisting customers with their enquiries, providing accurate information, and ensuring their needs are addressed professionally and efficiently.

Key Responsibilities

• Communicate with customers via phone, email, and chat.
• Provide accurate and knowledgeable responses to enquiries related to products, pricing, and availability.
• Understand customer needs and provide appropriate solutions.
• Coordinate with internal departments to resolve customer enquiries and meet customer needs.
• Perform accurate data entry and update customer information across various platforms.
• Maintain a high standard of customer service and professionalism.
• Follow company procedures and service guidelines.

Requirements

• Open to fresh graduates; relevant customer service experience is an advantage.
• Fluent in Mandarin (C1 level).
• Basic English (B1 level).
• Excellent verbal, written, interpersonal, and communication skills.
• Good telephone etiquette and customer service skills.
• Ability to multitask, organize, and prioritize tasks effectively.
• Detail-oriented with good problem-solving skills.
• Willing to work onsite in Johor.
• Willing to work according to the assigned working schedule, including rotational shifts where required.