Customer Support Specialist — Live Help & Resolutions

RMJ Consulting MY; Subang Jaya; On-site; MYR 32,000 - 42,000; Full time

Job summary

RMJ Consulting MY in Subang Jaya, Malaysia is seeking a customer service associate to handle live contacts from customers and provide resolutions to their queries.

You will escalate priority issues per client specifications, provide inputs on process changes and best practices, and stay updated with updates. Maintain exemplary attendance and punctuality; perform ad-hoc tasks as designated by the supervisor.

Qualifications

• Handle customer calls and provide resolution to end users.
• Escalate priority issues per Client specifications to the immediate lead as applicable.
• Provide inputs on process changes and best practices.
• Stay updated with new updates, process changes and updates.
• Maintain Exemplary Attendance and Punctuality.
• Ad-hoc responsibilities as designated by the su...

Responsibilities

• Handle phone calls with customer queries and provide resolution to end users
• Escalate priority issues per Client specifications to the immediate lead as applicable
• Provide inputs on process changes and best practices.
• Stay updated with new updates, process changes and updates.
• Maintain Exemplary Attendance and Punctuality
• Any Ad-hoc responsibilities as designated by the su...

Job description

RMJ Consulting MY in Subang Jaya, Malaysia is seeking a customer service associate to handle live contacts from customers and provide resolutions to their queries.

You will escalate priority issues per client specifications, provide inputs on process changes and best practices, and stay updated with updates. Maintain exemplary attendance and punctuality; perform ad-hoc tasks as designated by the supervisor.