Customer Experience Specialist - Multichannel Support

Commerce Access Sdn Bhd; Petaling Jaya; Presencial; MYR 28.000 - 50.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical benefits

Group term life coverage

Meal credits

In-house gym and sports facilities

Team events

Descripción de la vacante

Commerce Access Sdn Bhd is expanding its customer support team in Malaysia. The role focuses on handling high-volume inbound calls, live chat, emails, and social media to deliver superior service. You will stay informed on products and promotions to assist customers effectively.

Requirements include a minimum SPM or diploma and fluency in English and Bahasa Malaysia. The company offers comprehensive medical benefits, life coverage, meal credits, and on-site sports facilities to support staff

Formación

• Minimum SPM qualification or Diploma/Advanced/Graduate Diploma.
• Fluent in English and Bahasa Malaysia; additional languages a plus.

Responsabilidades

• Handle a high volume of inbound calls with professionalism.
• Engage with customers by listening, addressing inquiries, and providing friendly solutions.
• Manage multiple channels: calls, emails, live chat, and social media (Facebook, Twitter, Instagram, WhatsApp).
• Deliver prompt, high-quality support for seamless customer experience.
• Resolve issues accurately, prioritizing customer satisfaction and retention.
• Maintain accurate customer records in the system with attention to detail.
• Ensure compliance with data privacy policies.
• Stay updated on products, services, promotions to provide informed assistance.
• Take on additional tasks to support team improvements.

Conocimientos

Customer service

Communication skills

Multichannel support

Empathy

Conflict management

Educación

SPM or Diploma

Herramientas

Microsoft Office

Electronic customer service systems

Descripción del empleo

Commerce Access Sdn Bhd is expanding its customer support team in Malaysia. The role focuses on handling high-volume inbound calls, live chat, emails, and social media to deliver superior service. You will stay informed on products and promotions to assist customers effectively.

Requirements include a minimum SPM or diploma and fluency in English and Bahasa Malaysia. The company offers comprehensive medical benefits, life coverage, meal credits, and on-site sports facilities to support staff