Multichannel Customer Service Specialist

Agensi Pekerjaan Asia Recruit Sdn Bhd; Petaling Jaya; On-site; MYR 22,000 - 36,000; Full time

Job summary

Agensi Pekerjaan Asia Recruit Sdn Bhd is seeking a dynamic customer service professional in Malaysia to handle inquiries via calls, email, and live chat. You will assist customers with product and service information, billing, and account questions, ensuring a positive experience.

The role requires at least 1 year in a contact centre or customer service environment, with English proficiency and willingness to work in shift rotations. Malaysians only, local recruitment.

Qualifications

• Minimum 1 year experience in customer service or BPO environments.
• Proficient in English.

Responsibilities

• Handle customer enquiries via inbound calls, email, and live chat.
• Provide accurate information and resolve issues to ensure positive experiences.
• Escalate complex cases to relevant departments for faster resolution.
• Assist customers with product/service, billing, and account-related questions.
• Identify opportunities to upsell and cross-sell relevant products or services.
• Collaborate with team members to meet service quality targets.

Skills

Customer service

Call center experience

Upselling & cross-selling

Education

SPM

Diploma

Degree

Job description

Agensi Pekerjaan Asia Recruit Sdn Bhd is seeking a dynamic customer service professional in Malaysia to handle inquiries via calls, email, and live chat. You will assist customers with product and service information, billing, and account questions, ensuring a positive experience.

The role requires at least 1 year in a contact centre or customer service environment, with English proficiency and willingness to work in shift rotations. Malaysians only, local recruitment.