Client Relations & Support Specialist

Keyworth Prime Inc.; Kluang; On-site; MYR 24,000 - 42,000; Full time

Job summary

Keyworth Prime Inc. in Malaysia is seeking a customer service professional to handle and reply to inquiries, maintain strong customer relations, and provide feedback to the supervisor on customer needs and feedback. The role involves preparing reports and relating customer queries within the system.

You will research customers’ queries in the systems and support ongoing service improvements, communicating via email and phone and collaborating with the supervisor to ensure quality support.

Responsibilities

• Handling and replying to customer inquiries
• through email, phone, and a-live clients.
• Maintaining customer relations.
• Providing feedback to Supervisor/ Head on customer's needs/feedback.
• Preparing and generating reports/relating customer queries.
• Researching into customers’ queries/concerns into the systems.
• assigned by the Supervisor/Head of the Department.

Job description

Keyworth Prime Inc. in Malaysia is seeking a customer service professional to handle and reply to inquiries, maintain strong customer relations, and provide feedback to the supervisor on customer needs and feedback. The role involves preparing reports and relating customer queries within the system.

You will research customers’ queries in the systems and support ongoing service improvements, communicating via email and phone and collaborating with the supervisor to ensure quality support.