Customer Service Executive

Packxpert Sdn. Bhd.; Simpang Empat; On-site; MYR 36,000 - 60,000; Full time

Benefits offered by this job

Annual Leave

EPF

SOCSO

EIS

Training Provided

Performance Bonus

Overtime Pay

Medical and Hospitalisation Leave

Annual Bonus

Performance Incentive

Allowance Provided

Job summary

Packxpert Sdn. Bhd. is seeking a customer-focused professional to support client accounts and logistics operations in Malaysia. The role requires strong English and Malay communication, meticulous organization, and the ability to manage multiple requests across ticketing, email and WhatsApp.

You will serve as the main contact for assigned clients, coordinate daily order status with internal teams, and assist with stock movements, returns and notices. Fresh graduates welcome, 1–2 years preferred.

Qualifications

• Minimum SPM or Diploma in any field.
• 1–2 years experience in customer service, client account management or logistics.
• Proficient in English and Malay.
• Able to multitask across ticketing system, email and WhatsApp.
• Detail-oriented and organized with ability to follow up on multiple requests.
• Calm and solution-focused when handling client requests.
• Basic understanding of e-commerce/warehouse operations is a plus.
• Proficient in Excel/Google Sheets for tracking.

Responsibilities

• Serve as the main point of contact for assigned clients via WhatsApp group and ticketing system
• Respond to and resolve daily client queries and requests in a timely manner
• Monitor and coordinate daily order processing status with internal teams
• Coordinate inbound stock arrangements with clients (schedule, quantity, SKU details)
• Handle outbound requests including special shipping instructions or urgent orders
• Arrange and follow up on reverse pickup/returns with clients and courier partners
• Update clients on inventory status, stock discrepancies, and any operational issues
• Prepare and send memos or notices to client groups (e.g. public holiday cut-offs, system downtime, campaign reminders)
• Liaise between clients and internal departments (warehouse, inbound, outbound) to ensure smooth operations
• Escalate unresolved or urgent issues to supervisor

Skills

Communication skills

Multitasking

Attention to detail

Calm under pressure

Bilingual English & Malay

Education

SPM / Diploma

Tools

Ticketing system

Excel/Google Sheets

WhatsApp

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

1–2 years experience in customer service, client account management or logistics operations preferred (fresh graduates welcome)

Good communication skills in English and Malay

Comfortable multitasking across ticketing system, email and WhatsApp

Detail-oriented, organized, and able to follow up on multiple requests at once

Able to stay calm and solution-focused when handling client requests

Basic understanding of e-commerce/warehouse operations is a plus

Proficient in Excel/Google Sheets for tracking purposes

Requirement

• Minimum SPM/Diploma, any field

• 1–2 years experience in customer service, client account management or logistics operations preferred (fresh graduates welcome)

• Good communication skills in English and Malay

• Comfortable multitasking across ticketing system, email and WhatsApp

• Detail-oriented, organized, and able to follow up on multiple requests at once

• Able to stay calm and solution-focused when handling client requests

• Basic understanding of e-commerce/warehouse operations is a plus

• Proficient in Excel/Google Sheets for tracking purposes

Responsibility

• Serve as the main point of contact for assigned clients via WhatsApp group and ticketing system

• Respond to and resolve daily client queries and requests in a timely manner

• Monitor and coordinate daily order processing status with internal teams

• Coordinate inbound stock arrangements with clients (schedule, quantity, SKU details)

• Handle outbound requests including special shipping instructions or urgent orders

• Arrange and follow up on reverse pickup/returns with clients and courier partners

• Update clients on inventory status, stock discrepancies, and any operational issues

• Prepare and send memos or notices to client groups (e.g. public holiday cut-offs, system downtime, campaign reminders)

• Liaise between clients and internal departments (warehouse, inbound, outbound) to ensure smooth operations

• Escalate unresolved or urgent issues to supervisor

Benefits

• Annual Leave
• EPF
• SOCSO
• EIS
• Training Provided
• Performance Bonus
• Overtime Pay
• Medical and Hospitalisation Leave
• Annual Bonus
• Performance Incentive
• Allowance Provided