Customer Support Executive

Lavin NY Sdn Bhd; Kuala Lumpur; On-site; MYR 28,000 - 39,000; Full time

Job summary

Lavin NY Sdn Bhd in Kuala Lumpur is seeking a customer service-focused role for fresh graduates. You will handle inquiries via WhatsApp, Instagram, and email, provide product information, and direct customers to appropriate departments. You will also support reporting and data tracking to improve service levels.

The role requires fluency in English, Mandarin/Cantonese, and Malay, with shift rotations and a friendly, customer-first mindset. Prior CS experience is a bonus but not required.

Qualifications

• Fluent in English, Mandarin/Cantonese, and Malay (written & spoken).
• Fresh graduates welcomed.

Responsibilities

• Respond promptly and professionally to customer enquiries via WhatsApp, Instagram, email, and other platforms.
• Compile and prepare monthly customer service performance reports.
• Ensure customer inquiries are followed up promptly until resolved.
• Work closely with sales, operations, and management to ensure accurate information flow.

Skills

Mandarin fluency

English fluent

Malay proficient

CRM tools

Excel/Sheets

Communication skills

Tools

CRM software

Excel

Google Sheets

WhatsApp

Instagram

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Fresh graduates are encouraged to apply.

We provide a supportive environment for career starters!

Candidate must be fluent in Mandarin (spoken and written) as the role requires dealing with Mandarin-speaking clients/suppliers.

1. Customer Enquiry Management

• Respond promptly and professionally to customer enquiries via WhatsApp, Instagram, email, and other platforms.
• Provide accurate product information, pricing, availability, and appointment support.
• Understand customer needs and direct them to the correct department when needed.
• Maintain a consistent brand tone and high service level.

2. Reporting & Data Tracking

• Compile and prepare monthly customer service performance reports.
• Track response time, enquiry type, conversion rate, and customer feedback.
• Highlight customer insights, common issues, and areas for improvement.
• Maintain organized records of customer interactions.

3. Customer Experience Support

• Ensure customer inquiries are followed up promptly until resolved.
• Identify frequently asked questions and suggest improvements to enhance service efficiency.
• Support after-sales communication, warranty checks, and service updates.

4. Internal Coordination

• Work closely with sales, operations, and management to ensure accurate information flow.
• Flag urgent issues or customer complaints to relevant teams.
• Support marketing with insights from customer conversations.

Requirements

• Strong communication skills (written & spoken).
• Detail-oriented, organized, and able to manage multiple enquiries efficiently.
• Comfortable using WhatsApp, Instagram, CRM tools, and Excel/Google Sheets.
• Positive attitude, teamwork mindset, and customer-first approach.
• Previous customer service experience is a bonus, but not required.
• Proficient in English, Mandarin/Cantonese, and Malay (written & spoken).
• Fresh Graduates are welcomed.

Working Days: Monday – Sunday (7 Days, On Shift Rotation)

Shift A: 9:00 AM – 6:00 PM

OR

Shift B: 5:00 PM – 12:00 AM

Rest Days: 2 Days Off (Scheduled on weekdays)

Annual Leave: 10 Days per annum