Customer Support Specialist

Infinity Cosmic Sdn Bhd; Selangor; On-site; MYR 28,000 - 39,000; Full time

Benefits offered by this job

Chill team vibes

Training provided

Annual Leave

Medical and hospitalisation leave

Flexible working hours

EPF

SOCSO

EIS

Overtime pay

Job summary

Infinity Cosmic Sdn Bhd is seeking a customer service professional in Malaysia to handle inquiries across WhatsApp, email, Shopee/Lazada portals, TikTok, and our website. The role requires strong communication, a patient approach, and a willingness to learn new systems.

You will work with a collaborative team in a fast-paced environment. Ideal candidates have 1+ years in customer service, good English and Bahasa Malaysia, and a proactive, solution-oriented mindset.

Qualifications

• 1+ year in customer service (retail or ecommerce preferred).
• Good written and spoken English & BM.
• Patient, responsible, and solution-focused.
• Willing to learn systems (Google Sheets, Zendesk, Shopee/Lazada CS portals).

Responsibilities

• Handle customer inquiries from multiple channels (WhatsApp, email, Shopee, Lazada, TikTok, website).
• Monitor and update the Customer Service Tracker; follow up and resolve pending cases.
• Liaise with warehouse, stores, and courier partners to resolve delivery or product issues.
• Provide product information, resolve complaints, and escalate complex cases to relevant departments.
• Review and follow up on weekend issues handled by the weekend CS team.
• Maintain professional, friendly communication and uphold brand tone.
• Contribute to CS SOP improvements and FAQ updates.

Skills

Customer service

English

Bahasa Malaysia

Communication

Problem solving

Education

SPM/Diploma/Bachelor's in any field

Tools

Zendesk

Google Sheets

Shopee/Lazada CS portals

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

1+ years in customer service (retail or e-commerce preferred)

Good written and spoken English & BM

Patient, responsible, and solution-focused

Willing to learn systems (Google Sheets, Zendesk, Shopee/Lazada CS portals)

Requirement

• SPM/Diploma/Bachelor's in any field

• 1+ years in customer service (retail or e-commerce preferred)

• Good written and spoken English & BM

• Patient, responsible, and solution-focused

• Willing to learn systems (Google Sheets, Zendesk, Shopee/Lazada CS portals)

Responsibility

• Handle customer inquiries from multiple channels (WhatsApp, email, Shopee, Lazada, TikTok, website, etc.)

• Monitor and update the Customer Service Tracker - ensure pending cases are followed up and resolved

• Liaise with warehouse, stores, and courier partners to solve customer delivery or product issues

• Provide product info, resolve complaints, and elevate complex cases to relevant departments

• Review and follow up on weekend issues that were handled by weekend CS team

• Maintain professional, friendly communication and uphold brand tone

• Contribute to customer service SOP improvement and FAQ updates

Benefits

• Perks:
• Chill team vibes
• Learn as you go - we train!
• Annual Leave
• Medical and Hospitalisation Leave
• Flexible Working Hours
• EPF
• SOCSO
• EIS
• Overtime Pay