Customer Service

TimesConsult; Selangor; On-site; MYR 28,000 - 39,000; Full time

Benefits offered by this job

EPF

SOCSO

Annual Leave

Medical Leave

EIS

Job summary

Jora Malaysia is seeking a customer service professional with at least 1 year of experience to join our team. The role covers customer support, onboarding, bookings, quotes, and issue resolution, with emphasis on empathetic handling of inquiries and timely case management.

Associate level applicants are welcome without prior experience. The position offers benefits including EPF, SOCSO, annual and medical leave, and EIS, supporting a stable working environment in Malaysia.

Qualifications

• Minimum Education : SPM and above
• At least one (1) year of relevant work experience in customer service and interaction
• For Associate level, prior experience is not required

Responsibilities

• Customer Support; Customer management; Account Creation; Basic Process Onboarding;
• Bookings; Inquiry; Providing Quotes; Complaint Handling; Issue Resolution; Case Management; Service Recovery; Pro-active Prevention; Tracking
• Provides timely assistance and resolutions to key account customer inquiries and issues through live-chat
• Assists customers with shipment booking and queries and handles customer inquiries professionally and accurately
• Addresses customer complaints with empathy and finds suitable resolutions to ensure effective and efficient service recovery
• Takes ownership of customer issues and ensures timely resolution, including collaboration with other teams across the organization
• Manages customer cases and service requests efficiently, documenting interactions accurately
• Identifies and mitigates potential issues to ensure a seamless customer experience
• Assists customers in tracking their shipments and providing real-time update

Skills

Customer service

Communication

Education

SPM or equivalent

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

At least one (1) year of relevant work experience in customer service and interaction

For Associate level, prior experience is not required

Requirement

• Minimum Education : SPM and above
• At least one (1) year of relevant work experience in customer service and interaction
• For Associate level, prior experience is not required

Responsibility

• Customer Support; Customer management; Account Creation; Basic Process Onboarding;
• Bookings; Inquiry; Providing Quotes; Complaint Handling; Issue Resolution; Case Management; Service Recovery; Pro-active Prevention; Tracking
• Provides timely assistance and resolutions to key account customer inquiries and issues through live-chat
• Assists customers with shipment booking and queries and handles customer inquiries professionally and accurately
• Addresses customer complaints with empathy and finds suitable resolutions to ensure effective and efficient service recovery
• Takes ownership of customer issues and ensures timely resolution, including collaboration with other teams across the organization
• Manages customer cases and service requests efficiently, documenting interactions accurately
• Identifies and mitigates potential issues to ensure a seamless customer experience
• Assists customers in tracking their shipments and providing real-time update

Benefits

• EPF
• SOCSO
• Annual Leave
• Medical Leave
• EIS