Customer Relations Officer

Infinity Cosmic Sdn Bhd; Selangor; On-site; MYR 28,000 - 45,000; Full time

Benefits offered by this job

Chill team vibes

Learn as you go - we train!

Annual Leave

Medical and Hospitalisation Leave

Flexible Working Hours

EPF

SOCSO

EIS

Overtime Pay

Job summary

Jora Malaysia is seeking a customer service associate in Selangor to handle inquiries across WhatsApp, email, Shopee, Lazada, TikTok, and the website, ensuring timely resolutions and polite, brand-consistent communication.

You will work with the team to maintain the Customer Service Tracker, coordinate with warehouses and couriers, provide product information, and escalate complex issues while striving to improve SOPs and FAQs. Training provided, flexible hours.

Qualifications

• SPM/Diploma/Bachelor's in any field.
• 1+ years in customer service (retail or e-commerce preferred).
• Good written and spoken English & BM.
• Patient, responsible, and solution-focused.
• Willing to learn systems (Google Sheets, Zendesk, Shopee/Lazada CS portals).

Responsibilities

• Handle customer inquiries from multiple channels (WhatsApp, email, Shopee, Lazada, TikTok, website, etc.).
• Monitor and update the Customer Service Tracker - ensure pending cases are followed up and resolved.
• Liaise with warehouse, stores, and courier partners to solve customer delivery or product issues.
• Provide product info, resolve complaints, and elevate complex cases to relevant departments.
• Review and follow up on weekend issues that were handled by weekend CS team.
• Maintain professional, friendly communication and uphold brand tone.
• Contribute to customer service SOP improvement and FAQ updates.

Skills

Customer service

English & BM

Patience

Learning agility

Education

SPM/Diploma/Bachelor's in any field

Tools

Google Sheets

Zendesk

Shopee/Lazada CS portals

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

1+ years in customer service (retail or e-commerce preferred)

Good written and spoken English & BM

Patient, responsible, and solution-focused

Willing to learn systems (Google Sheets, Zendesk, Shopee/Lazada CS portals)

Requirement

• SPM/Diploma/Bachelor's in any field

• 1+ years in customer service (retail or e-commerce preferred)

• Good written and spoken English & BM

• Patient, responsible, and solution-focused

• Willing to learn systems (Google Sheets, Zendesk, Shopee/Lazada CS portals)

Responsibility

• Handle customer inquiries from multiple channels (WhatsApp, email, Shopee, Lazada, TikTok, website, etc.)

• Monitor and update the Customer Service Tracker - ensure pending cases are followed up and resolved

• Liaise with warehouse, stores, and courier partners to solve customer delivery or product issues

• Provide product info, resolve complaints, and elevate complex cases to relevant departments

• Review and follow up on weekend issues that were handled by weekend CS team

• Maintain professional, friendly communication and uphold brand tone

• Contribute to customer service SOP improvement and FAQ updates

Benefits

• Perks:
• Chill team vibes
• Learn as you go - we train!
• Annual Leave
• Medical and Hospitalisation Leave
• Flexible Working Hours
• EPF
• SOCSO
• EIS
• Overtime Pay