Customer Service

Multiway Sales & Marketing (M) Sdn Bhd; Puchong; On-site; MYR 28,000 - 39,000; Full time

Benefits offered by this job

Annual Leave

Sick Leave

EPF and SOCSO

Medical and Insurance Coverage

Bonus

Yearly Salary Increments

Career Progression Opportunities

Training Provided

Job summary

Multiway Sales & Marketing (M) Sdn Bhd is seeking a customer service-oriented candidate in Malaysia. The role requires fluency in Chinese and ability to converse in English, with basic skills in Excel/Word and familiarity with Facebook, WhatsApp and TikTok.

Fresh graduates are encouraged to apply and strong communication is essential. The job involves responding to inquiries across social channels, handling calls, maintaining records, and delivering timely solutions while upholding service

Qualifications

• Minimum education is Secondary School or higher.
• Fresh graduates are encouraged to apply.
• Must be fluent in Chinese, both written and spoken.
• Able to converse in English.
• Basic computer skills, including Microsoft Excel and Word.
• Familiar with social media platforms such as Facebook, WhatsApp and TikTok.
• Able to multitask, prioritize tasks and manage time effectively.
• Responsible, detail-oriented and willing to learn.
• Good communication and interpersonal skills.

Responsibilities

• Respond to customer enquiries through Facebook Messenger, WhatsApp, TikTok and other communication channels.
• Handle incoming customer calls and make outbound calls when necessary to assist customers and resolve enquiries.
• Provide fast and timely solutions to all customer related problems.
• Keep records of customer interactions, process customer accounts and file documents.
• Provide excellent customer service to ensure customer satisfaction and maintain good customer relationships.
• Follow the company's customer service standards and procedures when handling customer enquiries and requests.
• Follow the company's communication procedures, guidelines and policies.

Skills

Chinese fluency

English communication

Excel

Word

Facebook

WhatsApp

TikTok

Multitasking

Time management

Communication skills

Interpersonal skills

Willing to learn

Education

Secondary School or higher

Tools

Microsoft Excel

Microsoft Word

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Minimum education is Secondary School or higher.

Fresh graduates are encouraged to apply.

Must be fluent in Chinese, both written and spoken.

Able to converse in English.

Basic computer skills, including Microsoft Excel and Word.

Familiar with social media platforms such as Facebook, WhatsApp and TikTok.

Able to multitask, prioritize tasks and manage time effectively.

Responsible, detail-oriented and willing to learn.

Good communication and interpersonal skills.

Requirement

• Minimum education is Secondary School or higher.




• Fresh graduates are encouraged to apply.




• Must be fluent in Chinese, both written and spoken.




• Able to converse in English.




• Basic computer skills, including Microsoft Excel and Word.




• Familiar with social media platforms such as Facebook, WhatsApp and TikTok.




• Able to multitask, prioritize tasks and manage time effectively.




• Responsible, detail-oriented and willing to learn.




• Good communication and interpersonal skills.

Responsibility

• Respond to customer enquiries through Facebook Messenger, WhatsApp, TikTok and other communication channels.




• Handle incoming customer calls and make outbound calls when necessary to assist customers and resolve enquiries.




• To provide fast and timely solutions to all customer related problems.




• Keep records of customer interactions, process customer accounts and file documents.




• Provide excellent customer service to ensure customer satisfaction and maintain good customer relationships.




• Follow the company's customer service standards and procedures when handling customer enquiries and requests.




• Follow the company's communication procedures, guidelines and policies.

Benefits

• Annual Leave


• Sick Leave


• EPF and SOCSO


• Medical and Insurance Coverage


• Bonus


• Yearly Salary Increments


• Career Progression Opportunities


• Training Provided