Customer Service

You Pin; George Town; On-site; MYR 28,000 - 42,000; Full time

Benefits offered by this job

Overtime compensation

Annual leave

Medical leave

Bonus increment

Job summary

You Pin in Penang is seeking a customer service specialist to deliver a positive, empathetic experience to Mandarin- and English-speaking customers. Strong communication and calm under pressure are essential.

You will handle inquiries, resolve issues, process orders, and learn our products to assist customers effectively. Willingness to work beyond standard hours and a proactive attitude are valued.

Qualifications

• Bilingual communication in Mandarin and English required.
• Experience in customer service or support roles.
• Strong written and verbal communication.
• Ability to remain calm and patient with upset customers.

Responsibilities

• Deliver a positive, empathetic experience to every customer.
• Respond to inquiries and complaints promptly.
• Understand products to assist customers confidently.
• Process orders and follow-ups accurately.
• Maintain high customer satisfaction and retention.

Skills

Mandarin

English

Customer service

Calm under pressure

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Strong communication skills in Mandarin and English (both spoken and written)

Prior experience in customer service or support roles

Ability to remain calm, patient, and composed when dealing with upset or stressed customers

Computer-literate and familiar with using digital tools for communication and task management

Demonstrates initiative, responsibility, and self-discipline

Able to perform under pressure and meet deadlines

Willing to work beyond standard hours if necessary

Proficiency in Mandarin is essential to support our Mandarin-speaking clientele

Responsibilities:

Deliver a positive, empathetic, and professional experience to every customer

Handle and respond to customer feedback, inquiries, and complaints promptly and effectively

Gain a strong understanding of our products and services to confidently assist customers

Investigate and resolve issues by identifying root causes and offering clear, effective solutions

Process customer orders, requests, and follow-ups accurately and in a timely manner

Ensure a high level of customer satisfaction and retention through proactive support

EPF / SOCSO

Overtime compensation

Annual leave & medical leave

Performance-based salary/bonus increment

Supportive working environment with opportunities for growth