Customer Support Specialist

TDCX; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer service provider in Kuala Lumpur is looking for a dedicated individual to join their team. The role involves selling and confirming cruise reservations, engaging with guests, and assisting with their accounts. Candidates should have at least one year of customer service experience and be fluent in both English and Mandarin, including the ability to type in Traditional Mandarin. Flexibility with work schedule is necessary, including the possibility of additional hours and working on weekends and holidays.

Qualifications

• At least 1 year of customer service experience preferred.
• Ability to type in Traditional Mandarin is required.

Responsibilities

• Sell and confirm Cruise reservations.
• Engage with guests by addressing needs.
• Assist guests with reservations and provide service.

Skills

Fluent in English (C1 level)

Fluent in Mandarin

Customer service experience

Job description

Job Description

Responsibilities:

• Sell and confirm Cruise reservations by providing comprehensive information.
• Engage with guests by addressing needs, answering questions, providing directions and sharing other information.
• Assist guests with creating and modifying reservations, handling their accounts, and providing guest service.
• Develop relationships with guests and cast members from all lines of business to provide excellent service and help find solutions when challenges arise.
• Meet required departmental metric expectations and maintain efficiency goals.
• Complete all required company trainings and compliance courses as assigned.
• Show flexibility with work schedule, including additional hours, weekends and holidays.

Hiring Requirements

• Preferable: at least 1 year of customer service experience.
• Must be fluent in English (C1 level) and Mandarin speaking.
• Must be able to type in Traditional Mandarin.