Customer Support Executive (Billing and Invoicing)

Konica Minolta Malaysia; Petaling Jaya; On-site; MYR 33,480 - 55,800; Full time

Job summary

Konica Minolta Malaysia is seeking a Billing Specialist in Petaling Jaya. Your role will involve managing end-to-end invoicing processes, ensuring accuracy in billing, and collaborating with cross-functional teams for workflow improvements.

The ideal candidate should have a Diploma/Degree in Finance or Business and 2 years of experience in billing. Proficiency in SAP and strong Excel skills are essential. Knowledge in multiple languages is a plus.

Qualifications

• 2 years’ experience in billing/invoicing is preferred.
• Detail-oriented with a capability to meet deadlines.
• Knowledge of business contracts is an advantage.

Responsibilities

• Manage end-to-end invoicing processes, including meter readings collection.
• Generate and analyse billing reports to detect usage trends.
• Collaborate with cross-functional teams to resolve billing issues.

Skills

Billing accuracy

Customer service

Data analysis

Invoice processing

SAP proficiency

English proficiency

Bahasa Malaysia

Excel skills

Education

Diploma/Degree in Finance, Business, or related field

Tools

SAP

Excel

Job description

At Konica Minolta, our Mission is to be the ideal business partner of choice in Office Business and IT Services solutions. Through collaboration between our colleagues, partners and customers, we strive to enrich the society through constant innovation and development of solution driven tools.

Job Responsibilities

• Manage end-to-end invoicing processes, including meter readings collection (via calls, email, SMS, etc.), data entry, and timely issuance of tax invoices for rental and meter click charges.
• Ensure billing accuracy by monitoring, validating, and resolving discrepancies in meter readings.
• Generate and analyse billing reports to detect usage trends, anomalies, and opportunities for improvement.
• Maintain accurate and up-to-date customer master data to support seamless invoicing operations.
• Handle billing-related inquiries from internal and external stakeholders, including invoice clarifications, payment queries, and dispute resolution.
• Process credit notes for billing adjustments and follow through on necessary corrections.
• Collaborate with cross-functional teams (e.g., Sales, Finance) to resolve billing issues and improve workflows.
• Ensure proper documentation, filing, and archiving of billing records in compliance with company policies.
• Review business contracts periodically to ensure billing aligns with agreed terms, and elevate discrepancies when needed.

Job Requirements

• Diploma/Degree in Finance, Business, or related field
• 2 years’ experience in billing/invoicing (preferred)
• Proficient in SAP or similar ERP systems
• Good English & Bahasa Malaysia (Mandarin is a plus)
• Strong Excel skills (Pivot Tables, VLOOKUP)
• Detail-oriented and able to meet deadlines
• Knowledge of business contracts is an advantage