Billing Executive

Singtel; Kuala Lumpur; On-site; Confidential; Full time

Job summary

A leading telecommunications company in Kuala Lumpur is seeking a Billing Executive to oversee accurate and timely billing processes for customers. The role requires a keen understanding of pricing agreements and handling billing inquiries effectively. Ideal candidates will possess a Bachelor's degree, 2-3 years of experience in billing systems, and strong analytical skills. Proficiency in Microsoft Excel is essential for managing billing data. The position supports the seamless delivery of services to enhance customer experience.

Qualifications

• 2–3 years of experience with billing systems and pricing, preferably in Finance or Customer Service.
• Demonstrated expertise in information management and relational databases.
• Experience in telecommunications is an advantage.

Responsibilities

• Ensure timely and accurate billing for customers, completing orders within KPI.
• Investigate and correct billing errors and address customer inquiries.
• Collaborate with cross-functional teams to maintain billing accuracy.

Skills

Analytical skills

Communication skills

Problem-solving

Microsoft Excel proficiency

Stakeholder management

Education

Bachelor’s Degree in Business, Commerce, or a related field

Tools

Microsoft Excel

Job description

Billing Executive

Responsible for implementing billing and pricing for customers. The primary objective is to ensure accurate and timely billing aligned with customer network configurations and contracted pricing agreements. This includes interpreting customer orders, understanding service and pricing requirements, and implementing them correctly across multiple billing systems to ensure accurate invoices. The role aims to deliver seamless customer experience while ensuring all revenue is billed promptly. It also supports revenue assurance through the investigation and resolution of billing errors and contributes to ongoing process improvement initiatives. Employees will be required to work according to the operational hours of the overseas operations they support.

Key Responsibilities

• Deliver accurate billing – Ensure timely and accurate billing for customers, completing orders within KPI
• Process customer orders – Interpret customer orders and accurately add or update services and pricing into billing systems
• Implement pricing – Ensure pricing information aligns with customer contract agreements
• Manage billing errors – Investigate and correct billing errors and exceptions through error report management
• Resolve billing enquiries – Address billing issues and complete resolutions within KPI
• Ensure revenue assurance – Maintain overall integrity of billing accuracy and ensure all revenue is billed promptly
• Drive process improvements – Identify problems in processes and initiate improvements/solutions
• Quality assurance – Conduct quality check reviews and root cause analysis of errors
• Collaborate across teams – Liaise with customer service desks, network teams, sales, delivery teams, and IT groups
• Educate upstream teams – Work with internal teams to improve accuracy of billing inputs

Qualifications

• Bachelor’s Degree in Business, Commerce, or a related field, or a professional accounting qualification
• 2–3 years of experience with billing systems and pricing, gained within a Finance, Billing, or Customer Service environment
• Demonstrated expertise in information management, including practical use of relational databases
• Advanced proficiency in Microsoft Excel (e.g. VLOOKUP, Pivot Tables), with solid working knowledge of MS Office applications
• Excellent analytical and problem‑solving capabilities, with a high level of accuracy and attention to detail
• Highly effective communication and stakeholder management skills, with the ability to present information clearly and professionally
• Proven ability to manage time efficiently and prioritize tasks, including handling multiple monthly deadlines and resolving issues effectively
• An adaptable and collaborative team player who performs well in dynamic environments and maintains a proactive, solution‑oriented approach
• Experience in the telecommunications industry is highly advantageous