Customer Service Executive

Lian Soon Express Sdn Bhd; Malaysia; On-site; MYR 28,000 - 39,000; Full time

Benefits offered by this job

EPF

SOCSO

EIS

Annual leave entitlement

Company Trip

Free Parking

Stable working environment

Job summary

Lian Soon Express Sdn Bhd – Kampong Tampoi, Johor is seeking a customer service officer to handle inquiries, complaints and feedback via phone, email and WhatsApp while coordinating with operations to track shipments.

Ideal candidates have a minimum SPM or Diploma, experience in logistics customer service, and good English and Bahasa Malaysia; Mandarin is a plus. The role offers a stable, professional environment in a growing logistics company with opportunities to grow and develop skills.

Qualifications

• Minimum SPM or Diploma in any related field.
• Prior experience in customer service, preferably in logistics or transportation industry.
• Good communication skills in English and Bahasa Malaysia; Mandarin is an added advantage.
• Patient, professional and able to handle complaints calmly.
• Able to multitask and work in a fast-paced environment.
• Familiar with logistics tracking systems or Microsoft Office is an advantage.

Responsibilities

• Handle customer enquiries, complaints and feedback via phone, email and WhatsApp.
• Coordinate with operations and warehouse teams to track and update shipment status.
• Provide accurate information to customers regarding delivery timelines and logistics procedures.
• Follow up on pending shipments and resolve delivery issues promptly.
• Prepare customer service reports and maintain accurate records of interactions.
• Build and maintain positive relationships with clients to ensure satisfaction and retention.
• Assist in onboarding new customers and explaining service offerings.

Skills

Customer service

Communication

Multitasking

Fast-paced

English

Bahasa Malaysia

Education

Diploma / SPM

Tools

Microsoft Office

Logistics tracking systems

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Lian Soon Express Sdn Bhd – Kampong Tampoi, Johor

Minimum SPM or Diploma in any related field

Prior experience in customer service, preferably in logistics or transportation industry

Good communication skills in English and Bahasa Malaysia; Mandarin is an added advantage

Patient, professional and able to handle complaints calmly

Able to multitask and work in a fast-paced environment

Familiar with logistics tracking systems or Microsoft Office is an advantage

Requirements

• Minimum SPM or Diploma in any related field
• Prior experience in customer service, preferably in logistics or transportation industry
• Good communication skills in English and Bahasa Malaysia; Mandarin is an added advantage
• Patient, professional and able to handle complaints calmly
• Able to multitask and work in a fast-paced environment
• Familiar with logistics tracking systems or Microsoft Office is an advantage

Responsibilities

• Handle customer enquiries, complaints and feedback via phone, email and WhatsApp
• Coordinate with operations and warehouse teams to track and update shipment status
• Provide accurate information to customers regarding delivery timelines and logistics procedures
• Follow up on pending shipments and resolve delivery issues promptly
• Prepare customer service reports and maintain accurate records of interactions
• Build and maintain positive relationships with clients to ensure satisfaction and retention
• Assist in onboarding new customers and explaining service offerings

Benefits

• EPF
• SOCSO
• EIS
• Annual leave entitlement
• Company Trip
• Free Parking
• Stable working environment in a growing logistics company