Customer Support Executive

GSR Solution Malaysia Sdn. Bhd.; Kuala Lumpur; On-site; MYR 42,000 - 66,000; Full time

Benefits offered by this job

Annual Leave

Annual Bonus

Training Provided

5 Working Days

EPF

SOCSO

Medical and Hospitalisation Leave

Job summary

GSR Solution Malaysia Sdn. Bhd. seeks a dedicated professional to manage customer complaints, analyze data for insights, and coordinate with Legal, Business, and Technical teams to drive effective, boundary-aware resolutions.

The role requires a Bachelor’s degree or above and excellent English, with strong communication, teamwork, and a service-oriented mindset, capable of performing under pressure.

Qualifications

• Bachelor’s degree or above; excellent English reading and writing skills.
• Experience in complaint handling; strong analytical and problem-solving abilities; basic legal knowledge; maintain communication boundaries.
• Strong communication and teamwork; service-oriented mindset; high sense of responsibility; project-driven; able to work under pressure.
• Basic data analysis skills to extract business insights from complaint data.

Responsibilities

• Follow up on customer complaints, coordinate with cross-functional teams including Legal, Business, Commercial, and Technical departments, and ensure effective communication to drive reasonable solutions based on the complainant’s concerns.
• Conduct in-depth root cause analysis, promote closed-loop complaint handling, closely follow up with customers, and prevent continuous escalation.
• Compile and summarize complaint data, analyze complaint frequency across different scenarios, and identify common issues to provide a reference for business optimization.
• Participate in improving complaint handling processes, propose product or service workflow enhancements, and reduce complaint escalation rates from the source.
• Handle other team-related matters as assigned.

Skills

Excellent English

Communication

Teamwork

Data analysis

Problem solving

Boundary management

Education

Bachelor’s degree or above

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Bachelor’s degree or above; excellent English reading and writing skills.

Experience in complaint handling preferred; strong logical analysis, risk identification, and problem-solving skills; basic legal and compliance knowledge; able to maintain appropriate communication boundaries.

Strong communication and teamwork skills, service-oriented mindset, high sense of responsibility, project-driven, and able to work under pressure.

Basic data analysis skills; able to extract business insights from complaint data.

Requirement

• Bachelor’s degree or above; excellent English reading and writing skills.




• Experience in complaint handling preferred; strong logical analysis, risk identification, and problem-solving skills; basic legal and compliance knowledge; able to maintain appropriate communication boundaries.




• Strong communication and teamwork skills, service-oriented mindset, high sense of responsibility, project-driven, and able to work under pressure.




• Basic data analysis skills; able to extract business insights from complaint data.

Responsibility

• Follow up on customer complaints, coordinate with cross-functional teams including Legal, Business, Commercial, and Technical departments, and ensure effective communication to drive reasonable solutions based on the complainant’s concerns.




• Conduct in-depth root cause analysis, promote closed-loop complaint handling, closely follow up with customers, and prevent continuous escalation.




• Compile and summarize complaint data, analyze complaint frequency across different scenarios, and identify common issues to provide a reference for business optimization.




• Participate in improving complaint handling processes, propose product or service workflow enhancements, and reduce complaint escalation rates from the source.




• Handle other team-related matters as assigned.

Benefits

• Annual Leave


• Annual Bonus


• Training Provided


• 5 Working Days


• EPF


• SOCSO


• Medical and Hospitalisation Leave