Customer Service Executive

ManpowerGroup; Kuala Lumpur; On-site; MYR 31,000 - 50,000; Full time

Benefits offered by this job

5 days working

Fresh Graduates welcome to apply

EPF & SOCSO

Medical leave

Annual leave

Rest & relax area

Medical Insurance

Annual Leave

Training Provided

Job summary

Jora Malaysia is seeking a customer service professional to handle credit card inquiries and related banking support. Fresh graduates or those with up to 1 year in customer service are welcome, with a focus on professionalism and empathy.

The role requires flexibility for rotating shifts, a positive attitude, and a willingness to learn as part of a dynamic financial services team in Kuala Lumpur.

Qualifications

• Fresh graduate or 1 year in customer service, preferably in financial services.
• Strong communication skills with professionalism and empathy.
• Able to work rotating shifts.
• Positive attitude and willingness to learn.

Responsibilities

• Scope: Credit Card Support & Other Products.
• Handle inbound inquiries on credit card services (transactions, statements, features).
• Assist with additional banking or financial products as assigned.
• Deliver prompt, accurate, courteous service for a positive experience.
• Escalate complex cases to the correct teams.
• Document customer interactions accurately in the system.

Skills

Strong communication

Empathy

Flexibility

Willingness to learn

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Fresh graduate OR minimum 1 year experience in customer service, preferably in financial services.

Strong communication skills and ability to handle customers with professionalism and empathy.

Able to work rotating shifts according to schedule.

Positive attitude and willingness to learn.

Requirement

• Fresh graduate OR minimum 1 year experience in customer service, preferably in financial services.
• Strong communication skills and ability to handle customers with professionalism and empathy.
• Able to work rotating shifts according to schedule.
• Positive attitude and willingness to learn.

Responsibility

• Scope: Credit Card Support & Other Products
• Handle inbound customer inquiries related to credit card services, including transactions, statements, card features, and account issues.
• Provide support on additional banking or financial products as assigned.
• Deliver prompt, accurate, and courteous service to ensure a positive customer experience.
• Adhere to all internal service standards, compliance policies, and operational procedures.
• Escalate complex cases to the appropriate teams when necessary.
• Maintain accurate documentation of customer interactions in the system.

Benefits

• 5 days working
• Fresh Graduates are welcome to apply.
• EPF & SOCSO
• Medical leave
• Annual leave
• Rest & relax area
• Medical Insurance
• Annual Leave
• Training Provided