CUSTOMER SERVICE REPRESENTATIVE

CPI Food Concept; Selangor; On-site; MYR 36,000 - 48,000; Full time

Job summary

CPI Food Concept is hiring a Customer Service Associate in Malaysia to be the first point of contact for customers across phone, email, chat and social media. You will respond promptly, provide accurate product information, resolve queries, and maintain records of interactions to ensure a positive experience.

The role requires a diploma or degree, strong communication in English, Bahasa Malaysia and Mandarin, 1–2 years' experience, and willingness to work on weekends and public holidays in a

Qualifications

• Diploma or degree required across any field.
• Excellent spoken and written English, Bahasa Malaysia and Mandarin.
• 1–2 years of customer service experience (phone, email, chat, or social media).
• Strong communication and active listening skills.
• Ability to handle complaints professionally and mult task in a fast-paced environment.

Responsibilities

• Respond to customer inquiries promptly across multiple channels.
• Provide accurate information about products and services.
• Handle and resolve customer complaints calmly and efficiently.
• Maintain records of customer interactions and feedback.
• Escalate complex issues to relevant teams as needed.
• Identify recurring issues to support service improvements.

Skills

Customer service

Communication

Active listening

Multitasking

Problem solving

Education

Diploma or Degree in any field

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

To be the first point of contact for customers, providing prompt, professional, and friendly support across multiple communication channels. Your primary role is to ensure a positive customer experience by addressing inquiries, resolving issues, and maintaining strong customer relationships.

• Respond to customer inquiries promptly and professionally across multiple channels
• Provide accurate information about our products and services
• Handle and resolve customer complaints in a calm and efficient manner
• Maintain proper records of customer interactions and feedback
• Escalate complex issues to the relevant teams when needed
• Identify recurring issues and support continuous service improvements

Requirements

• Diploma or Degree in any field
• Good command of English, Bahasa Malaysia & Mandarin to effectively communicate with our diverse client base and stakeholders (both spoken and written)
• 1–2 years of customer service experience (phone, email, chat, or social media support)
• Strong communication and active listening skills
• Problem-solving mindset with the ability to handle complaints professionally
• Able to multitask and work in a fast-paced environment
• Must be willing to work on weekends and public holidays