Customer Support Executive

Star Global; Kuala Lumpur; On-site; MYR 36,000 - 50,000; Full time

Job summary

Jora Malaysia is seeking a Customer Support Executive to handle customer inquiries across online and chat channels from our Kuala Lumpur office.

You will assist Mandarin and English-speaking customers, build relationships, and document interactions to ensure high-quality service. Fresh graduates are welcome; extensive training will be provided.

Qualifications

• Proficient in Mandarin and English, both written and spoken.
• Fresh graduates are welcome; extensive training will be provided.
• Experience in client support or customer service is an asset.

Responsibilities

• Handle customer inquiries professionally across online and chat channels.
• Engage with customers to promote services and strengthen relationships.
• Maintain accurate records of interactions and ensure high customer satisfaction.
• Identify recurring issues and suggest process improvements.
• Support onboarding by guiding customers on products and platforms.

Skills

Mandarin

English

Communication

Teamwork

Education

SPM or Diploma

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are supporting our client to look for motivated and customer-oriented Customer Support Executive.

RESPONSIBILITIES:

Manage customer enquiries in a professional, accurate, and timely manner across multiple (online & chat) communication channels.

Engage with both potential and existing customers to promote services, strengthen customer relationships, and enhance customer retention.

Maintain accurate records of customer interactions and ensure high levels of customer satisfaction are consistently achieved.

Identify recurring customer issues and propose process improvements to enhance overall efficiency and service quality.

Support the onboarding of new customers by providing guidance on products, services, and platforms to ensure a smooth onboarding experience.

Build trust and maintain positive relationships with customers by delivering consistent, high-quality support throughout their customer journey.

Ensure compliance with company policies, procedures, and service standards in all customer interactions.

REQUIREMENTS:

Minimum of SPM or Diploma.

Fresh graduates are welcome to apply. Extensive training will be provided.

Prior experience in client support, customer service, or a related field is an added advantage.

Proficient in spoken and written Mandarin, and English, as you may be required to communicate with mandarin-speaking customers from Asian countries. Other language(s) is an added advantage.

Comfortable interacting with diverse customer groups and building ongoing relationships.

A proactive problem solver with the ability to work independently while contributing as part of a team.