Customer Support Engineer (90% travelling Asia, Semicon, Penang)

LINKZ SEARCH ASIA PTE. LTD.; Penang; On-site; MYR 78,000 - 134,000; Full time

Job summary

LINKZ SEARCH ASIA PTE. LTD. is seeking a hands-on Customer Support Engineer to perform field service across Asia, including installation, commissioning and on-site support in Penang.

The role involves extensive travel to customer sites and collaboration with engineering teams to ensure proper startup and reliable operation. The candidate should have a Diploma or Degree in Electrical/Mechanical/Mechatronics/Automation and proven hands-on technical abilities, with readiness to travel extensively

Qualifications

• Experience in field service, equipment installation, commissioning or troubleshooting preferred.
• Strong practical and hands-on engineering skills.
• Ability to read and understand technical drawings, schematics and manuals.

Responsibilities

• Travel to customer sites across Asia to perform field service activities.
• Install and commission equipment at customer facilities.
• Conduct testing, calibration, troubleshooting and fault diagnosis.
• Identify technical issues and implement corrective actions.
• Perform equipment start-up and system verification.
• Provide on-site technical support and guidance to customers.
• Travel frequently and be prepared to move between projects with short notice.

Skills

Field service

Equipment install

Troubleshooting

Reading schematics

Travel readiness

Education

Electrical/Mechanical/Mechatronics/Automation degree

Job description

Customer Support Engineer (90% travelling Asia, Semicon, Penang)

About the Role

We are looking for a hands‑on and highly adaptable Customer Support Engineer to join our team. This role is ideal for an engineer who enjoys working on‑site, solving technical problems, and travelling to different countries across Asia.

You will be responsible for installation, commissioning, troubleshooting, maintenance and technical support of our equipment at customer sites.

This is a dynamic role where no two weeks may be the same. You will work with customers, contractors and internal engineering teams to ensure equipment is installed correctly, commissioned successfully and operating reliably.

Key Responsibilities

Travel to customer sites across Asia to perform field service activities.

Install and commission equipment, machinery and systems at customer facilities.

Conduct testing, calibration, troubleshooting and fault diagnosis.

Identify technical issues and implement effective corrective actions.

Perform equipment start‑up, functional testing and system verification.

Provide on‑site technical support and guidance to customers.

Travel frequently and be prepared to move from one project location to another with relatively short notice.

Requirements

Diploma or Degree in Electrical Engineering, Mechanical Engineering, Mechatronics, Automation or a related field.

Experience in field service, equipment installation, commissioning, maintenance or troubleshooting is preferred.

Strong practical and hands‑on engineering skills.

Ability to read and understand technical drawings, schematics and manuals.

Willing and able to travel extensively throughout Asia, potentially for extended periods.

We Are Looking For Someone Who

Enjoys travelling and working in different countries and environments.

Is hands‑on and not afraid to get involved in technical problems.

Can remain calm and methodical when equipment is not working.

Takes ownership of problems and follows them through to resolution.

Can work independently without constant supervision.

Is adaptable to different cultures, customers and working conditions.

Has a strong sense of responsibility and customer service.

Is flexible regarding working hours and travel schedules when project requirements demand it.

Important Note on Travel

This position involves extensive international travel. The successful candidate may spend significant periods working at customer sites in different Asian countries. Projects may range from 4 to 6 weeks, depending on the installation and commissioning schedule.

What can I earn as a Customer Support Engineer