Customer Support Engineer (Based at Bayan Lepas, Penang)

KLA-Tencor (Singapore) Pte Ltd; Penang; On-site; MYR 6,000 - 9,000; Full time

Benefits offered by this job

Transport allowance

Overtime compensation

Job summary

KLA-Tencor (Singapore) Pte Ltd in Bayan Lepas, Penang, seeks a Customer Support Engineer to perform field service activities, troubleshoot, diagnose and repair highly complex equipment at customer wafer fab facilities.

Responsibilities include resolving installation and upgrading problems, coordinating equipment schedules to minimize downtime, and delivering customer orientation and technical training on maintenance. Reports of field service activity will be prepared for cross-functional teams.

Qualifications

• Strong interpersonal and communication abilities to understand customer needs.
• Field service and troubleshooting competencies.
• Ability to work independently and take initiative.

Responsibilities

• Troubleshoot, diagnose and repair highly complex equipment at customer wafer fabs.
• Resolve installation and upgrading problems.
• Coordinate equipment schedules to minimize downtime.
• Conduct customer orientation and technical training on maintenance.

Skills

Interpersonal skills

Communication skills

Education

Bachelor’s Degree in Mechanical/Mechatronics/Electrical/Electronics Engineering

Job description

Customer Support Engineer (Based at Bayan Lepas, Penang)

Field service activities associated with troubleshooting, diagnostic and repairing highly complex equipment at customer wafer fab facility.

Resolve installation and upgrading problems.

Coordinate equipment schedule to minimize system downtime.

Conduct customer orientation and technical training on all aspects of equipment maintenance support for user application.

Prepare field service reports on customer support activity and provides documentation to other supporting functions on re-occurring problems

Requirements:

Bachelor’s Degree in Mechanical/Mechatronics/Electrical/Electronics Engineering

2-5 years of experience in equipment maintenance or field service, preferably in a cleanroom manufacturing environment

Good interpersonal/communication skills in understanding customer needs.

Shows initiative and can work independently.

Ability to work overtime and travel at short notice (transport allowance benefit, overtime work is compensated)

Candidates with no experience may be considered for entry position

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How many years' experience do you have as a Customer Support Engineer? Which of the following types of qualifications do you have? Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary?

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