Customer Support & Client Coordination Executive

Packxpert Sdn. Bhd.; Simpang Empat; On-site; MYR 39,000 - 61,000; Full time

Benefits offered by this job

Annual Leave

EPF

SOCSO

EIS

Training Provided

Performance Bonus

Overtime Pay

Medical and Hospitalisation Leave

Annual Bonus

Performance Incentive

Allowance Provided

Job summary

Packxpert Sdn. Bhd. is seeking a Customer Support & Client Coordination Executive in Malaysia to manage client queries and coordinate order processing.

The role involves maintaining multi-channel communication via WhatsApp, email and ticketing, while ensuring timely updates to clients. Applicants should have 1–2 years in related fields, with English and Malay proficiency, and strong Excel/Google Sheets skills for tracking and reporting.

Qualifications

• Minimum SPM or Diploma in any field.
• 1–2 years in customer service, client accounts or logistics preferred.
• Strong English and Malay communication.
• Multitasking across ticketing, email and WhatsApp.
• Detail-oriented, organized and able to follow up.
• Able to stay calm and solution-focused with clients.
• Experience with e-commerce/warehouse ops is a plus.
• Proficient in Excel/Google Sheets for tracking.

Responsibilities

• Serve as main contact for assigned clients via WhatsApp and ticketing system.
• Respond to and resolve daily client queries and requests promptly.
• Monitor and coordinate daily order processing with internal teams.
• Coordinate inbound stock arrangements with clients (schedule, quantity, SKU).
• Handle outbound requests including special shipping instructions or urgent orders.
• Arrange and follow up on reverse pickup/returns with clients and couriers.
• Update clients on inventory status, stock discrepancies, and issues.
• Prepare and send memos/notices to client groups (holidays, downtime, campaigns).
• Liaise between clients and internal departments to ensure smooth operations.
• Escalate unresolved or urgent issues to supervisor.

Skills

Communication skills

Multitasking

Detail-oriented

Organized

Customer service

Calm under pressure

English & Malay

Education

SPM/Diploma

Tools

Excel

Google Sheets

Job description

Customer Support & Client Coordination Executive

1–2 years experience in customer service, client account management or logistics operations preferred (fresh graduates welcome)

Good communication skills in English and Malay

Comfortable multitasking across ticketing system, email and WhatsApp

Detail-oriented, organized, and able to follow up on multiple requests at once

Able to stay calm and solution-focused when handling client requests

Basic understanding of e-commerce/warehouse operations is a plus

Proficient in Excel/Google Sheets for tracking purposes

Requirement

• Minimum SPM/Diploma, any field
• 1–2 years experience in customer service, client account management or logistics operations preferred (fresh graduates welcome)
• Good communication skills in English and Malay
• Comfortable multitasking across ticketing system, email and WhatsApp
• Detail-oriented, organized, and able to follow up on multiple requests at once
• Able to stay calm and solution-focused when handling client requests
• Basic understanding of e-commerce/warehouse operations is a plus
• Proficient in Excel/Google Sheets for tracking purposes

Responsibility

• Serve as the main point of contact for assigned clients via WhatsApp group and ticketing system
• Respond to and resolve daily client queries and requests in a timely manner
• Monitor and coordinate daily order processing status with internal teams
• Coordinate inbound stock arrangements with clients (schedule, quantity, SKU details)
• Handle outbound requests including special shipping instructions or urgent orders
• Arrange and follow up on reverse pickup/returns with clients and courier partners
• Update clients on inventory status, stock discrepancies, and any operational issues
• Prepare and send memos or notices to client groups (e.g. public holiday cut-offs, system downtime, campaign reminders)
• Liaise between clients and internal departments (warehouse, inbound, outbound) to ensure smooth operations
• Escalate unresolved or urgent issues to supervisor

Benefits

• Annual Leave
• EPF
• SOCSO
• EIS
• Training Provided
• Performance Bonus
• Overtime Pay
• Medical and Hospitalisation Leave
• Annual Bonus
• Performance Incentive
• Allowance Provided