Customer Support Associate — Full Training

Radiiglobal; Petaling Jaya; On-site; MYR 27,900 - 39,060; Full time

Benefits offered by this job

Full training provided

Job summary

A customer service company in Petaling Jaya is seeking candidates for handling customer inquiries and complaints. Applicants must have at least an SPM and be fluent in English; knowledge of Mandarin is advantageous. The position requires a service-oriented attitude and the ability to work on rotational shifts. Fresh graduates are encouraged to apply with full training provided. This role offers a dynamic environment to meet customer service expectations.

Qualifications

• Fluent in English; Mandarin is a plus.
• Experience in the service industry is preferred.
• Training provided for fresh graduates.

Responsibilities

• Handle customer inquiries and complaints.
• Exceed customer expectations in service quality.
• Collaborate with team to meet KPIs and SLAs.

Skills

Customer service

Effective communication

Teamwork

Problem-solving

Education

SPM

Job description

A customer service company in Petaling Jaya is seeking candidates for handling customer inquiries and complaints. Applicants must have at least an SPM and be fluent in English; knowledge of Mandarin is advantageous. The position requires a service-oriented attitude and the ability to work on rotational shifts. Fresh graduates are encouraged to apply with full training provided. This role offers a dynamic environment to meet customer service expectations.