Customer Service (Mandarin Speaker)

Radiiglobal; Petaling Jaya; On-site; MYR 27,900 - 39,060; Full time

Benefits offered by this job

Full training provided

Job summary

A customer service company in Petaling Jaya is seeking candidates for handling customer inquiries and complaints. Applicants must have at least an SPM and be fluent in English; knowledge of Mandarin is advantageous. The position requires a service-oriented attitude and the ability to work on rotational shifts. Fresh graduates are encouraged to apply with full training provided. This role offers a dynamic environment to meet customer service expectations.

Qualifications

• Fluent in English; Mandarin is a plus.
• Experience in the service industry is preferred.
• Training provided for fresh graduates.

Responsibilities

• Handle customer inquiries and complaints.
• Exceed customer expectations in service quality.
• Collaborate with team to meet KPIs and SLAs.

Skills

Customer service

Effective communication

Teamwork

Problem-solving

Education

SPM

Job description

Responsibilities:

• Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products.
• To exceed customers expectation in terms of customer service & accurate information.
• Work in a team to achieve the required KPI elements and SLA.

Requirements:

• Candidate must possess at least a SPM.
• Required language(s): English (able to converse in Mandarin will be an added advantage).
• Minimum 1 year of working experience in the service industry will be an added advantage for this position.
• Fresh graduates who are interested to start their career in a call center are also encouraged to apply – Full Training Provided
• Applicant must be willing to work on rotational shifts and off day
• Each shift consists of 9 working hours and inclusive of 1 hour lunch for rest.
• Applicant must be willing to work in Ara Damansara, Selangor