Customer Support Assistant - Nilai

Merchantrade Asia Sdn Bhd - (subsidiary- Celcopon ); Negeri Sembilan; On-site; MYR 28,000 - 45,000; Full time

Job summary

Merchantrade Asia Sdn Bhd (subsidiary Celcopon) is hiring a Customer Support Executive in Malaysia. Role includes greeting customers, handling walk-ins and inquiries, opening/maintaining accounts, and processing transactions per SOP.

You will also provide after-sales support, assist with branch operations, and ensure accurate currency and transaction balancing. Requirements include a Professional Certificate or Diploma and fluency in English and Bahasa Malaysia.

Qualifications

• Good command of English and Bahasa Malaysia in both verbal and written.

Responsibilities

• Greet customers, maintain eye contact, and provide assistance.
• Attend to walk-in customers and phone inquiries.
• Open and maintain customer accounts for all products and services.
• Process transactions per SOP.
• Verify customer details and assist with transaction approvals.
• Provide after-sales support and PR assistance.
• Knowledge of money service operations, currency balancing and reporting.
• Balance cash and foreign currency; reconcile drawers daily.
• Support branch operations and admin tasks.
• File transaction slips and audit documents.
• Verify daily closing checklist.

Skills

Customer service

Education

Professional Certificate or Diploma in any field

Job description

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• Practice standard customer service policy (eye contact, greet customer, smile, offer assistance & say thank you);
• Attending to walk-in customers and phone inquiries and complaints in the branch;
• Opening and maintaining customer accounts for all products & services;
• Performing transactions for all products and services as per the Company’s Standard Operation Procedure (SOP);
• Carry out Customer Support Executive tasks including transaction approval, verification of customer’s details in the system;
• Provide after-sales customer service and public relations support;
• General Knowledge of Money Service Business: Rate setting, Forex calculation, Awareness of counterfeit, Knowing the validity of currency, Conduct Daily Currency Balance, Generate Currency Balance Report;
• Calculate daily transactions and ensure it tallies with the system;
• Calculate the balance of cash and foreign banknote and coins & ensure that cash in the drawer at the end of each shift tallies with the report;
• Support Branch Operations and Administration Tasks
• Ensure proper filing of transaction slips, report manuals and procedures for audit purposes for all products;
• Verify daily end day closing checklist report.

Requirements:

• Professional Certificate or Diploma in any field
• Good command of English and Bahasa Malaysia in both verbal and written