Customer Support Assistant - Seremban

Merchantrade Asia Sdn Bhd - (subsidiary- Celcopon ); Seremban; On-site; MYR 17,000 - 21,000; Full time

Job summary

Merchantrade Asia Sdn Bhd in Seremban invites applications for a branch-based Customer Service role. You will attend to walk-in customers and phone inquiries, open and maintain customer accounts, and perform transactions in line with SOPs.

Fresh graduates are encouraged to apply. A minimum SPM or Diploma, basic MS Office skills, and willingness to be based at Seremban V2 Branch are required; remittance experience is an advantage.

Qualifications

• Minimum SPM or Diploma in any field.
• Fresh graduates are encouraged to apply.
• Computer literate (basic knowledge of MS Office).
• Having experience in remittance or money changing will be added advantage.

Responsibilities

• Attending to walk-in customers and phone inquiries in the branch.
• Opening and maintaining customer accounts for all products & services.
• Performing transactions for all products and services as per the Company’s SOP.
• Provide after-sales customer service and public relations support.
• Support branch operations and administration tasks.

Skills

Customer service

MS Office

Education

SPM or Diploma

Tools

MS Office

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Attending to walk-in customers and phone inquiries in the branch;
• Opening and maintaining customer accounts for all products & services;
• Performing transactions for all products and services as per the Company’s Standard Operation Procedure (SOP);
• Provide after-sales customer service and public relations support;
• Support branch operations and administration tasks.

Requirements:

• Minimum SPM or Diploma in any field;
• Fresh graduates are encouraged to apply;
• Computer literate (basic knowledge of MS Office)
• Having experience in remittance or money changing will be added advantage.
• Willing to be based at Seremban V2 Branch , No 10, Jalan Dato Bandar Tunggal, Bandar Seremban, 70000 Seremban, Negeri Sembilan

Job Type: Full-time/Contract

Salary: From RM1,700.00 per month

We provide a safe and healthy working environment that is stimulating and collaborative, where employees are empowered to make a real difference. We place our people at the heart of everything we do. We understand that if we provide our people with the ultimate experience, they will provide the ultimate experience to our customers.