CUSTOMER SUPPORT & ADMIN EXECUTIVE

Siam Oasis Group; Malaysia; On-site; MYR 35,000 - 39,000; Full time

Benefits offered by this job

Flexible Working Hours

Parking Subsidy

Insurance

Staff Discounted/Free Massage & 產品

Dental & Optical Care

Job summary

Siam Oasis Group in Selangor is seeking a full-time Customer Service Representative to assist customers through WhatsApp and social media. The role entails providing product information and supporting day-to-day office operations.

The ideal candidate should have a minimum of an SPM or Diploma, good command of English and Mandarin, and proficiency in Microsoft Office. Perks include flexible working hours, parking subsidy, and staff discounts on services.

Qualifications

• Minimum SPM or Diploma in any related field.
• Good communication skills in English and Mandarin (spoken and written).
• Proficient in basic computer applications, including Microsoft Office, email, and internet usage.
• Prior experience in customer service or administrative roles is an added advantage.
• Well-organized, detail-oriented, and able to multitask effectively.
• Positive attitude, strong sense of responsibility, and willingness to learn.

Responsibilities

• Respond promptly and professionally to customer enquiries via WhatsApp and social media.
• Provide accurate product or service information and assist customers with questions.
• Coordinate with internal departments for timely resolution of customer requests.
• Maintain records of customer enquiries, feedback, and follow-up actions.
• Perform administrative duties including data entry and documentation.
• Support day-to-day office operations and ensure organization of records.
• Assist with other operational or administrative tasks as required.

Skills

Communication skills

Customer service

Organizational skills

Multitasking

Education

SPM or Diploma in related field

Tools

Microsoft Office

Job description

• Respond promptly and professionally to customer enquiries via WhatsApp, social media platforms, and the company website.
• Provide accurate product or service information and assist customers with their questions and concerns.
• Coordinate with internal departments to ensure timely resolution of customer requests and issues.
• Maintain proper records of customer enquiries, feedback, and follow-up actions.
• Perform administrative duties including data entry, filing, documentation, and general paperwork.
• Support day-to-day office operations and ensure records and documents are well organized.
• Assist with other operational or administrative tasks as required.

Requirements

• Minimum SPM or Diploma in any related field.
• Good communication skills in English and Mandarin (spoken and written).
• Proficient in basic computer applications, including Microsoft Office, email, and internet usage.
• Prior experience in customer service or administrative roles is an added advantage.
• Well-organized, detail-oriented, and able to multitask effectively.
• Positive attitude, strong sense of responsibility, and willingness to learn.
• Flexible Working Hours
• Parking Subsidy
• Insurance
• Staff Discounted / Free Massage & Product
• Dental & Optical Care

Qualification

Primary/Secondary School/SPM/"O" Level , Diploma/Advanced/Higher/Graduate Diploma

Customer Service

Location & Employment

• Job Location: Selangor
• Employment Type: Full-Time
• Age Range of Candidate: -
• Years of Experience: 0
• Monthly Salary: MYR3100 - MYR3500

Siam Oasis is a wellness sanctuary offering affordable premium therapies and heartfelt services, dedicated to restoring balance, elevate wellbeing, and indulge your senses with every visit.