Wellness Customer Support & Admin Specialist | Flexible Hours

Siam Oasis Group; Malaysia; On-site; MYR 35,000 - 39,000; Full time

Benefits offered by this job

Flexible Working Hours

Parking Subsidy

Insurance

Staff Discounted/Free Massage & 產品

Dental & Optical Care

Job summary

Siam Oasis Group in Selangor is seeking a full-time Customer Service Representative to assist customers through WhatsApp and social media. The role entails providing product information and supporting day-to-day office operations.

The ideal candidate should have a minimum of an SPM or Diploma, good command of English and Mandarin, and proficiency in Microsoft Office. Perks include flexible working hours, parking subsidy, and staff discounts on services.

Qualifications

• Minimum SPM or Diploma in any related field.
• Good communication skills in English and Mandarin (spoken and written).
• Proficient in basic computer applications, including Microsoft Office, email, and internet usage.
• Prior experience in customer service or administrative roles is an added advantage.
• Well-organized, detail-oriented, and able to multitask effectively.
• Positive attitude, strong sense of responsibility, and willingness to learn.

Responsibilities

• Respond promptly and professionally to customer enquiries via WhatsApp and social media.
• Provide accurate product or service information and assist customers with questions.
• Coordinate with internal departments for timely resolution of customer requests.
• Maintain records of customer enquiries, feedback, and follow-up actions.
• Perform administrative duties including data entry and documentation.
• Support day-to-day office operations and ensure organization of records.
• Assist with other operational or administrative tasks as required.

Skills

Communication skills

Customer service

Organizational skills

Multitasking

Education

SPM or Diploma in related field

Tools

Microsoft Office

Job description

Siam Oasis Group in Selangor is seeking a full-time Customer Service Representative to assist customers through WhatsApp and social media. The role entails providing product information and supporting day-to-day office operations.

The ideal candidate should have a minimum of an SPM or Diploma, good command of English and Mandarin, and proficiency in Microsoft Office. Perks include flexible working hours, parking subsidy, and staff discounts on services.