Customer Experience Specialist — Support & Onboarding

Private Advertiser; Petaling Jaya; Presencial; MYR 24 000 - 40 000; Tempo integral

Resumo da oferta

Private Advertiser in Malaysia is seeking a customer service professional to create an innovative experience across phone, email and chat, serving as the first contact point and guiding customers through onboarding and product usage. You will troubleshoot with customers and collaborate with internal teams to resolve issues.

We value curiosity, a strong drive to make things happen, and a passion for continuous improvement.

Qualificações

• Willingness to learn and improve.
• Strong drive to get things done.
• Curiosity to ask right questions.
• Ability to handle phone, email and chat.

Responsabilidades

• Understand the platform to troubleshoot with customers via phone, email, and chat.
• Be the first point of contact for incoming tickets and distribute to the related teams.
• Drive a successful customer experience by assisting those at varying skill levels to get the best use of the product.
• Advise customers on the status of onboarding or bug fixes.
• Learn to follow and maintain a streamlined bug filing process.
• Take ownership of issues from small technical issues to escalated bugs and resolve for the customer.

Conhecimentos

Customer service

Communication

Problem solving

Multitasking

Curiosity

Descrição da oferta de emprego

Private Advertiser in Malaysia is seeking a customer service professional to create an innovative experience across phone, email and chat, serving as the first contact point and guiding customers through onboarding and product usage. You will troubleshoot with customers and collaborate with internal teams to resolve issues.

We value curiosity, a strong drive to make things happen, and a passion for continuous improvement.