Customer Success Specialist

HomeKita; Kuala Lumpur; On-site; MYR 33,000 - 61,000; Full time

Benefits offered by this job

Structured training

Career progression

Competitive pay

Performance incentives

Team culture

Job summary

HomeKita in Kuala Lumpur is seeking a Customer Success Specialist to guide customers from onboarding to long-term success, ensuring they derive real value from our platform. You will act as the first point of contact via WhatsApp and Zoom, run weekly onboarding and virtual support sessions, and help customers with setup, usage and feature customization.

Fresh graduates are welcome with full training; 2–3 years of related experience is a plus.

Qualifications

• Fresh graduates welcome; full training provided.
• 2–3 years of customer support or client-facing experience is an advantage.
• Strong communication and problem-solving skills.
• Multilingual proficiency is a plus.
• Self-driven, detail-oriented and customer-focused.

Responsibilities

• Act as the first point of contact for clients via WhatsApp & Zoom.
• Conduct weekly software onboarding & virtual support sessions.
• Guide customers through setup, usage & feature customization.
• Troubleshoot issues, escalate bugs, and document client feedback.
• Build strong client relationships to improve retention & satisfaction.
• Participate in team briefings, product updates & skill-building sessions.

Skills

Communication

Problem-solving

Customer-focused

Self-driven

Multilingual

Education

Fresh graduates welcome

Job description

Be the Voice of Exceptional Customer Experience

Do you enjoy helping people succeed? Are you energised by solving problems and building relationships?
Join a fast-growing tech company where your work directly helps businesses grow and thrive.

As a Customer Success Specialist, you'll be the trusted partner guiding customers from onboarding to long-term success - making sure they get real value from our system, not just support.

Why Join Us?

Structured training & clear career progression

Competitive salary + performance-based incentives

Supportive, energetic & collaborative team culture

Work closely with SMEs & business owners

Be part of a company redefining customer success through technology

What You'll Do

Act as the first point of contact for clients via WhatsApp & Zoom

Conduct weekly software onboarding & virtual support sessions

Guide customers through setup, usage & feature customisation

Troubleshoot issues, escalate bugs, and document client feedback

Build strong client relationships to improve retention & satisfaction

Participate in team briefings, product updates & skill-building sessions

Who We're Looking For

Fresh graduates welcome - full training provided
(Tech, HR, Business, or related background is a plus)

2-3 years of customer support/account/client-facing experience is an advantage

Strong communication & problem-solving skills

Self-driven, detail-oriented, and customer-focused

Multilingual proficiency is a plus

Why This Role Is Different

This is not a call-center role.
You'll work closely with customers, understand their business needs, and help them succeed - not just respond to tickets.

HomeKita is a Malaysian one-stop home solutions platform that connects individuals and property agents with household products and services.

HomeKita is a Malaysian one-stop home solutions platform that connects individuals and property agents with household products and services.

What can I earn as a Customer Success Specialist