Customer Success Specialist: Drive Onboarding & Growth
HomeKita
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Descripción de la vacante
HomeKita in Kuala Lumpur is seeking a Customer Success Specialist to guide customers from onboarding to long-term success, ensuring they derive real value from our platform. You will act as the first point of contact via WhatsApp and Zoom, run weekly onboarding and virtual support sessions, and help customers with setup, usage and feature customization.
Fresh graduates are welcome with full training; 2–3 years of related experience is a plus.
Formación
- Fresh graduates welcome; full training provided.
- 2–3 years of customer support or client-facing experience is an advantage.
- Strong communication and problem-solving skills.
- Multilingual proficiency is a plus.
- Self-driven, detail-oriented and customer-focused.
Responsabilidades
- Act as the first point of contact for clients via WhatsApp & Zoom.
- Conduct weekly software onboarding & virtual support sessions.
- Guide customers through setup, usage & feature customization.
- Troubleshoot issues, escalate bugs, and document client feedback.
- Build strong client relationships to improve retention & satisfaction.
- Participate in team briefings, product updates & skill-building sessions.
Conocimientos
Educación
Descripción del empleo
HomeKita in Kuala Lumpur is seeking a Customer Success Specialist to guide customers from onboarding to long-term success, ensuring they derive real value from our platform. You will act as the first point of contact via WhatsApp and Zoom, run weekly onboarding and virtual support sessions, and help customers with setup, usage and feature customization.
Fresh graduates are welcome with full training; 2–3 years of related experience is a plus.
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