Global Client Success Specialist — Onboarding & Growth

Moomoo MY; Kampung Malaysia Tambahan; Vor Ort; MYR 54.000 - 75.000; Vollzeit

Benefits dieser Stelle

Monthly salary package including base+

Shift allowance

Public transport access

Certificate/Exam Sponsorship

Career development opportunities

Team building activities

Snacks & drinks

Zusammenfassung

Moomoo is seeking a Client Success Specialist in Kuala Lumpur to support clients across phone, email and live chat. You will onboard new users, handle complex inquiries, and drive product adoption while spotting opportunities for account growth.

You will mentor junior colleagues, manage escalations, monitor CSAT, and coordinate cross-team efforts to improve service quality and implement processes that reduce risk and enhance the client experience.

Qualifikationen

• Bachelor’s degree or higher in Business, Finance, Economics or related field.
• At least 1 year in client success, customer service, or related financial services.
• Experience mentoring or training junior staff is preferred.
• Strong understanding of financial markets and trading platforms.
• Excellent English; Mandarin is a plus.

Aufgaben

• Provide professional support via phone, email, and live chat, handling complex inquiries and escalated cases while ensuring a positive client experience
• Guide clients through onboarding, account registration, verification, and trading platform inquiries, while promoting product adoption and identifying account growth opportunities
• Take ownership of escalated complaints, ensure timely resolution and follow-up, and identify recurring issues for process improvement
• Identify and promptly elevate potential fraud, account compromise, AML concerns, privacy incidents, and other high-risk cases
• Coach and mentor junior team members through training, call monitoring, case reviews, and constructive feedback to improve service quality
• Support daily team operations, workflow coordination, resource allocation, and complex case escalations
• Monitor team performance, CSAT, and client feedback, prepare management reports, and drive service quality and process improvements
• Collaborate with product, operations, and other internal teams to share client feedback, improve customer experience, and support business initiatives

Kenntnisse

Customer service

Mentoring

Multitasking

Communication

Ausbildung

Bachelor's degree or above in Business, Finance, Economics, or related field

Tools

CRM software

Jobbeschreibung

Moomoo is seeking a Client Success Specialist in Kuala Lumpur to support clients across phone, email and live chat. You will onboard new users, handle complex inquiries, and drive product adoption while spotting opportunities for account growth.

You will mentor junior colleagues, manage escalations, monitor CSAT, and coordinate cross-team efforts to improve service quality and implement processes that reduce risk and enhance the client experience.