Customer Success Specialist: Brand Champion & Solutions

Teleperformance; Malaysia; À distance; MYR 39 060 - 61 380; Plein temps

Résumé du poste

Teleperformance is seeking a Customer Success Specialist in Malaysia. This role involves providing excellent customer support through phone and email, managing inquiries, and maintaining the client's brand values. Candidates should possess a Bachelor's degree or diploma and have a minimum of 6 months customer support experience. Strong communication skills and a proactive attitude are essential for ensuring customer satisfaction and loyalty. The position offers a dynamic work environment with opportunities for personal and professional growth.

Qualifications

• Minimum 6 months experience in customer support or fresh graduates welcome.
• Ability to work in fast-paced environments with positive attitudes.

Responsabilités

• Support customers in placing online orders.
• Provide timely customer support via phone and email.
• Process payments and safeguard customer data.

Connaissances

Customer Service orientation

Active Listening Skills

Critical Thinking

Emotional Intelligence

Ability to handle queries professionally

Formation

Bachelor’s Degree or Diploma in any discipline

B2 level English Language proficiency

Outils

Microsoft Office

Typing speed minimum of 40wpm

Description du poste

Teleperformance is seeking a Customer Success Specialist in Malaysia. This role involves providing excellent customer support through phone and email, managing inquiries, and maintaining the client's brand values. Candidates should possess a Bachelor's degree or diploma and have a minimum of 6 months customer support experience. Strong communication skills and a proactive attitude are essential for ensuring customer satisfaction and loyalty. The position offers a dynamic work environment with opportunities for personal and professional growth.