Customer Success & Onboarding Specialist

Speakers Valley Academy; Puchong; On-site; MYR 33,000 - 56,000; Full time

Job summary

Speakers Valley Academy in Klang Valley invites a customer service and administrative support professional to manage enquiries across WhatsApp, email and phone. You will assist programme operations, onboarding and payments, while coordinating with trainers to ensure smooth logistics and a great learner experience.

Ideal candidates have 1–2 years in similar roles, strong English and Bahasa Malaysia, and are comfortable with Google Workspace and Microsoft Office.

Qualifications

• 1–2 years of experience in customer service, administration or related role.
• Based in Klang Valley (Kuala Lumpur / Selangor).
• Good written and spoken English and Bahasa Malaysia.
• Mandarin is an added advantage.
• Organised, detail-oriented and able to juggle multiple tasks.
• Proactive, responsive and team-oriented.
• Comfortable using digital tools and platforms.

Responsibilities

• Respond to customer enquiries via WhatsApp, email, phone and other channels in a timely and professional manner.
• Provide accurate information about programmes, schedules and services.
• Support onboarding, registration and payment processes.
• Follow up with customers to ensure a smooth learning experience.
• Handle questions, concerns and problems with effective solutions.
• Maintain documentation, records and databases (attendance, certificates, feedback).
• Coordinate with trainers and internal teams for programme logistics.
• Engage customers and encourage participation in programmes and community activities.
• Perform general administrative and coordination tasks as needed.

Skills

Customer service

Administration

Communication skills

Multitasking

Microsoft Office

Google Workspace

English language

Bahasa Malaysia

Mandarin (adv)

Tools

Google Workspace

Microsoft Office

Job description

Speakers Valley Academy in Klang Valley invites a customer service and administrative support professional to manage enquiries across WhatsApp, email and phone. You will assist programme operations, onboarding and payments, while coordinating with trainers to ensure smooth logistics and a great learner experience.

Ideal candidates have 1–2 years in similar roles, strong English and Bahasa Malaysia, and are comfortable with Google Workspace and Microsoft Office.