Junior Customer Service Executive (Customer Care)

EMAX Corporate; Kuala Lumpur; On-site; MYR 35,712 - 46,872; Full time

Job summary

EMAX Corporate in Kuala Lumpur is seeking a customer service professional to be the first point of contact for customers across calls, WhatsApp, social media and email. You will respond with a friendly, solutions-driven approach and maintain accurate CRM records to ensure high satisfaction.

Ideal candidates have 0–2 years in customer service, can communicate in English, Malay and Mandarin, and demonstrate multitasking and attention to detail in a fast-paced environment.

Qualifications

• Minimum SPM or equivalent; diploma in related field a plus.
• 0–2 years in customer service, retail, or similar roles preferred.
• Able to communicate in English, Malay and Mandarin.
• Calm and professional communication in a fast-paced environment.
• Good documentation accuracy and attention to detail.

Responsibilities

• Be the first point of contact for every customer interaction.
• Engage with customers across calls, WhatsApp, social media, and email.
• Provide clear, accurate information to enhance satisfaction.
• Take ownership of customer concerns and resolve straightforward issues.
• Apply de-escalation techniques to manage challenging situations.
• Represent the brand by responding to Google Reviews and customer feedback.
• Maintain accurate and timely records in the CRM system.

Skills

Multitasking

Attention to detail

Customer service

English communication

Malay communication

Mandarin communication

CRM usage

Education

SPM or equivalent

Diploma (related field) optional

Tools

CRM software

Job description

• Be the first point of contact and create a positive, professional impression for every customer interaction
• Engage with customers across calls, WhatsApp, social media, and email in a friendly and solutions-driven manner
• Provide clear, accurate, and helpful information to enhance overall customer satisfaction
• Take ownership of customer concerns and resolve straightforward issues efficiently
• Apply practical de-escalation techniques to manage challenging situations with confidence and empathy
• Represent the brand professionally by responding to Google Reviews and customer feedback
• Turn positive experiences into strong customer relationships through thoughtful engagement
• Maintain accurate and timely records of all interactions in the CRM system

What You\'ll Be Doing

• Be the first point of contact and create a positive, professional impression for every customer interaction
• Engage with customers across calls, WhatsApp, social media, and email in a friendly and solutions-driven manner
• Provide clear, accurate, and helpful information to enhance overall customer satisfaction
• Take ownership of customer concerns and resolve straightforward issues efficiently
• Apply practical de-escalation techniques to manage challenging situations with confidence and empathy
• Represent the brand professionally by responding to Google Reviews and customer feedback
• Turn positive experiences into strong customer relationships through thoughtful engagement
• Maintain accurate and timely records of all interactions in the CRM system

What Makes You a Good Fit

• Minimum SPM or equivalent (Diploma in related field is a plus)
• 0–2 years of experience in customer service, retail, or similar roles is preferred
• Able to communicate in English, Malay and Mandarin
• Able to handle customer enquiries calmly and professionally in a fast-paced environment
• Possesses strong multitasking ability with good attention to detail and basic documentation accuracy
• Customer-focused, responsible, and takes ownership of tasks