Customer Success & Onboarding Specialist

Speakers Valley Academy; Selangor; On-site; MYR 33,000 - 47,000; Full time

Job summary

Jora Malaysia is seeking a customer service and administrative support professional to handle customer enquiries across WhatsApp, email, phone, and other channels. You will support programme operations, registrations, and payments to ensure a smooth experience for learners.

Based in Klang Valley, you have 1-2 years in customer service or admin, possess strong English and Bahasa Malaysia skills, and are comfortable using Google Workspace and Microsoft Office.

Qualifications

• 1-2 years working experience in customer service or administration.
• Strong written and spoken English and Bahasa Malaysia.
• Mandarin is an added advantage.
• Organised, detail-oriented and able to multitask.
• Proactive, responsive and solutions-oriented.
• Comfortable using digital tools such as Google Workspace and Microsoft Office.
• Enjoy working with people and delivering a great customer experience.
• Team player and willing to learn.

Responsibilities

• Respond to customer enquiries via WhatsApp, email, phone and other channels in a timely, professional manner.
• Provide accurate information about programmes, schedules and services.
• Support onboarding, registration and payment processes for customers.
• Follow up with customers to ensure a smooth learning journey.
• Handle questions, concerns and problems, guiding to effective solutions.
• Maintain documentation and databases (attendance, certificates, feedback).
• Coordinate with trainers and internal teams for smooth programme logistics.
• Engage with customers to encourage participation in programmes and community activities.
• Perform general administrative and coordination tasks as needed.

Skills

English proficiency

Bahasa Malaysia proficiency

Multitasking

Communication skills

Teamwork

Tools

Google Workspace

Microsoft Office

Job description

Jora Malaysia is seeking a customer service and administrative support professional to handle customer enquiries across WhatsApp, email, phone, and other channels. You will support programme operations, registrations, and payments to ensure a smooth experience for learners.

Based in Klang Valley, you have 1-2 years in customer service or admin, possess strong English and Bahasa Malaysia skills, and are comfortable using Google Workspace and Microsoft Office.