Customer Success Specialist

Speakers Valley Academy; Selangor; On-site; MYR 33,000 - 47,000; Full time

Job summary

Jora Malaysia is seeking a customer service and administrative support professional to handle customer enquiries across WhatsApp, email, phone, and other channels. You will support programme operations, registrations, and payments to ensure a smooth experience for learners.

Based in Klang Valley, you have 1-2 years in customer service or admin, possess strong English and Bahasa Malaysia skills, and are comfortable using Google Workspace and Microsoft Office.

Qualifications

• 1-2 years working experience in customer service or administration.
• Strong written and spoken English and Bahasa Malaysia.
• Mandarin is an added advantage.
• Organised, detail-oriented and able to multitask.
• Proactive, responsive and solutions-oriented.
• Comfortable using digital tools such as Google Workspace and Microsoft Office.
• Enjoy working with people and delivering a great customer experience.
• Team player and willing to learn.

Responsibilities

• Respond to customer enquiries via WhatsApp, email, phone and other channels in a timely, professional manner.
• Provide accurate information about programmes, schedules and services.
• Support onboarding, registration and payment processes for customers.
• Follow up with customers to ensure a smooth learning journey.
• Handle questions, concerns and problems, guiding to effective solutions.
• Maintain documentation and databases (attendance, certificates, feedback).
• Coordinate with trainers and internal teams for smooth programme logistics.
• Engage with customers to encourage participation in programmes and community activities.
• Perform general administrative and coordination tasks as needed.

Skills

English proficiency

Bahasa Malaysia proficiency

Multitasking

Communication skills

Teamwork

Tools

Google Workspace

Microsoft Office

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

This is a customer service and administrative support role focused on managing customer enquiries, supporting programme operations, and ensuring a smooth experience for customers across multiple communication channels.

Key responsibilities

Respond to customer enquiries via WhatsApp, email, phone and other communication channels in a timely and professional manner

Provide accurate information about programmes, schedules and services

Support customer onboarding, registration and payment processes

Follow up with customers and ensure a smooth learning experience

Handle customer questions, concerns and problems, and work towards effective solutions

Manage and maintain documentation, records and databases, including attendance, certificates, feedback and programme-related information

Coordinate with trainers and internal team members to ensure smooth programme logistics and communication

Proactively engage with customers and encourage participation in programmes and community activities

Perform general administrative and coordination tasks when required

About you

Based in Klang Valley (Kuala Lumpur / Selangor)

1-2 years of working experience, preferably in customer service, administration, customer support or a related role

Good written and spoken communication skills in English and Bahasa Malaysia

Mandarin is an added advantage

Organised, detail-oriented and comfortable managing multiple tasks

Proactive, responsive and solutions-oriented

Comfortable using digital tools such as Google Workspace, Microsoft Office and similar platforms

Enjoy working with people and providing a great customer experience

Positive attitude, willingness to learn and ability to work well in a team