Customer Success (Quantity surveying)

Glodon Software Sdn. Bhd.; Kuala Lumpur; In loco; MYR 67.000 - 112.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance package

Telephone

Transport

Descrizione del lavoro

Glodon Software Sdn. Bhd. is seeking a client service and sales support specialist in Kuala Lumpur.

The role focuses on implementing service works, conducting training, guiding projects, and providing hotline support alongside ongoing software updates. You will collaborate with sales to drive renewals, support sales demos, and gather product requirements for new features while assisting QA testing and learning new Cubicost releases.

Competenze

• With construction industry and QS background.
• Have knowledge about Cubicost software.
• Highly sales-driven and confident self-motivated.
• Pro-active and ability to work independently.
• Excellent interpersonal and communication skills.
• Strong problem-solving abilities.
• CAN DO attitude and willingness to take initiative.

Mansioni

• Implement service works: training, project guidance, hotline and software updates for clients.
• Collaborate with sales to drive renewals and assist in sales demos.
• Collect product requirements and suggest new features for development.
• Assist product team in testing software updates.
• Learn new features when product versions are released.
• Follow service policy to maintain client relationships.
• Manage clients' software usage and maintain relationships with monthly follow-ups.
• Summarize project cases and methodologies.
• Work cross-functionally with product, sales, marketing and support teams to share information.

Conoscenze

Interpersonal skills

Communication

Self-motivation

Proactive

Independent work

Formazione

QS background

Descrizione del lavoro

To implement service works including training, project guidance, hotline on duty and software update to clients

To work with sales team in driving/ managing renewals and sales demo assistance

To do product requirement collection and contribute suggestions to product new feature development

To assist product team to do test for software new updates

To learn new features timely when product team release new version software

To follow up company's service policy to implement service work and maintain customer relationship

To manage existing clients' software usage situation and relationship maintenance by giving monthly call return

Case Project collections and methodology summary

Work cross-functionally with product, sales, marketing and support team members to foster a strong sense of community and information sharing.

Job Requirements

With construction industry and QS background

Have knowledge about our Cubicost software

Highly sales-driven and confident self-motivated

Pro-active and ability to work independently

Excellent interpersonal and communication skills

Strong problem-solving abilities

Live with positive vibes, most importantly willing to take action with “CAN DO” attitude

Take initiative to understand the in-depth knowledge on our in-house products as well as other products in the market while liaising with client

Basic knowledge in Microsoft Office and Excel

• Medical insurance package
• Telephone
• transport

Glodon is one of the leading providers of Digital Building solutions from Beijing, China. Founded in 1998, Glodon Company Ltd. was listed on the Shenzhen SME Board (Stock Name: GLD, Stock Code: 002410) in May 2010, becoming the first listed software company in the AEC IT industry in China.

As of now, Glodon Company Ltd. have more than 7000 employees worldwide, having already established over 40 branches in mainland China, and multiple subsidiaries around the world including Singapore, Hong Kong, Malaysia, Indonesia, Finland, UK with established sales and service networks.

Glodon is one of the leading providers of Digital Building solutions from Beijing, China. Founded in 1998, Glodon Company Ltd. was listed on the Shenzhen SME Board (Stock Name: GLD, Stock Code: 002410) in May 2010, becoming the first listed software company in the AEC IT industry in China.

As of now, Glodon Company Ltd. have more than 7000 employees worldwide, having already established over 40 branches in mainland China, and multiple subsidiaries around the world including Singapore, Hong Kong, Malaysia, Indonesia, Finland, UK with established sales and service networks.